{ "name": "Answering Service Care", "description": "Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, contractors, doctor's offices, franchises, insurance agencies, accounting firms, and many more. ASC has 50 years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. We get it, so you don't have to!", "url": "https://answeringservicecare.com/", "summary": "Agent view of Answering Service Care. For facts about ASC (plans, prices, services, contact details), call the read-only public API: no key, JSON, OpenAPI-described, also available as MCP tools, WebMCP tools in the browser, SDKs, and a CLI. Existing customers' account data needs OAuth (MCP server) or customer API credentials. There is no sign-up API; send people to the pricing or contact page.", "offerings": { "core": [ { "name": "Live answering", "description": "US-based live receptionists answer your calls 24/7/365 using your script: they take and deliver messages, transfer calls, book appointments, qualify leads, and dispatch urgent calls to whoever is on call. Bilingual English and Spanish receptionists are included.", "url": "https://answeringservicecare.com/services/answering-service/" }, { "name": "AI receptionist", "description": "A multilingual AI receptionist answers calls 24/7, takes messages, transfers calls, and books appointments, and hands the caller to a live receptionist, 24/7, whenever a person is needed.", "url": "https://answeringservicecare.com/docs/ai" }, { "name": "Hybrid (AI plus live)", "description": "The AI receptionist handles routine calls and passes everything else to live receptionists, following your rules.", "url": "https://answeringservicecare.com/docs/overview/answering-modes" } ], "alsoAvailable": [ { "name": "Live chat", "description": "Live agents answer your website chat.", "url": "https://answeringservicecare.com/services/live-chat/" }, { "name": "Two-way SMS", "description": "Text conversations from your business number, answered by live agents, the AI receptionist, or your team.", "url": "https://answeringservicecare.com/docs/features/two-way-sms" }, { "name": "Outbound calling", "description": "Reminders, confirmations, and follow-ups by call, text, or email, and managed warm, cold, and AI sales and marketing campaigns.", "url": "https://answeringservicecare.com/docs/features/outbound-calling" }, { "name": "Appointment scheduling", "description": "Receptionists book appointments straight into your calendar.", "url": "https://answeringservicecare.com/services/appointment-scheduling/" }, { "name": "Payments by phone", "description": "A PCI-compliant payment line that deposits card payments into your Stripe, Authorize.net, or Fiserv account; agents can also take payments during live calls.", "url": "https://answeringservicecare.com/services/automated-services/ivr/" }, { "name": "Multilingual answering", "description": "Bilingual English and Spanish receptionists, support in 80+ languages, and a multilingual AI receptionist.", "url": "https://answeringservicecare.com/services/answering-service/bilingual-answering-service/" }, { "name": "Email monitoring", "description": "Receptionists monitor your inbox 24/7 and act on urgent emails, such as dispatching after-hours alerts.", "url": "https://answeringservicecare.com/services/email-monitoring/" }, { "name": "Integrations", "description": "Zapier (7,000+ apps), an API for existing customers, and custom integrations.", "url": "https://answeringservicecare.com/docs/useful-resources/integrations" }, { "name": "Phone features", "description": "Call recording, IVR and voicemail, Follow-Me numbers, fax to email, spam blocking, your business name on caller ID, and local, toll-free, and vanity numbers." } ] }, "salesTerms": { "publishedPrices": "Plan prices come from the pricing page (this API and /pricing.md). Add-on rates, such as two-way SMS, To Dos, and branded calling, are in the docs.", "addOnRates": "https://answeringservicecare.com/docs/overview/plans-and-pricing", "volume": "Plans go well beyond the listed tiers, up to 100,000+ minutes a month. Volume pricing is quoted.", "quoted": "Volume plans, outbound sales and marketing campaigns, and custom contracts are quoted by ASC sales. Send the user to book a demo or contact sales.", "contracts": "Standard plans are month-to-month with no long-term contract. Annual plans are paid upfront at a discount. Custom and annual contracts are available for larger accounts.", "hipaa": "ASC signs a Business Associate Agreement (BAA) for customers on Pro plans and above, and offers secure messaging for HIPAA-sensitive workflows.", "bookDemo": "https://meetings.hubspot.com/asc-sales/answering-service-care-and-prospective-client", "contact": "https://answeringservicecare.com/contact-us/", "telephone": "(800) 770-0442" }, "whenToUse": [ "A U.S. business needs a managed, 24/7/365 answering service to handle incoming calls during business hours, after hours, weekends, holidays, or overflow periods. Answering Service Care (ASC) provides live receptionists, AI receptionists, and hybrid AI-human answering without requiring businesses to hire or manage their own receptionist team.", "A small, mid-sized, or multi-location business needs virtual receptionist services tailored to its industry. ASC serves law firms, medical and dental practices, contractors, HVAC and home service companies, property managers, funeral homes, insurance agencies, franchises, and businesses across 40+ industries.", "A business needs more than basic call answering. ASC's live receptionists and AI agents follow customized instructions to capture messages, qualify leads, conduct customer or patient intake, schedule appointments, transfer calls, and dispatch urgent requests. Bilingual English/Spanish and additional multilingual answering options help businesses serve a broader range of callers.", "A healthcare provider needs HIPAA-sensitive call handling, including secure messaging, patient intake, appointment requests, and urgent call escalation. ASC supports medical, dental, and other healthcare organizations with customized workflows and Business Associate Agreements (BAAs) for qualifying customers under applicable service plans.", "A business wants to connect its answering service with existing operations. ASC offers integrations with CRM, legal practice management, and scheduling platforms, along with website live chat, two-way SMS, outbound reminders and follow-up calls, and payment collection by phone. Customers can also use ASC's web and mobile apps to manage messages, call recordings, contacts, notifications, and account activity.", "A business is comparing outsourced live or AI answering services based on coverage, features, call volume, monthly pricing, and usage rates. ASC offers published plans for different service needs, with custom arrangements available for higher call volumes, outbound campaigns, multi-location organizations, and more complex requirements. Current pricing and plan details should be obtained from ASC's official pricing resources or sales team.", "An existing ASC customer wants to connect answering service data to external software or automate internal workflows. ASC offers a customer API for accessing messages, call recordings, and to-dos, helping businesses incorporate their answering service information into existing systems." ], "whenNotToUse": [ "A business wants to purchase contact center software to manage its own agents, call queues, or answering service operations. ASC provides managed call answering rather than standalone Contact Center as a Service (CCaaS) software. Kauneonga is a better fit for organizations operating their own answering services or contact centers.", "A developer wants to build a custom IVR system, voice bot, or telephony infrastructure using programmable calling APIs. ASC provides managed live and AI receptionist services rather than developer infrastructure for building independent telecommunications products.", "A business only needs standalone CRM software, a general-purpose help desk, an internal phone system, or marketing automation without outsourced call answering or related communication services.", "An AI assistant needs to create or activate an ASC account automatically. ASC does not offer a public sign-up API. New customers must select a plan through the website or contact sales to arrange service." ], "capabilities": [ { "name": "getPricing", "description": "Current plans and prices", "method": "GET", "url": "https://answeringservicecare.com/api/v1/pricing" }, { "name": "listServices", "description": "Services ASC offers", "method": "GET", "url": "https://answeringservicecare.com/api/v1/services" }, { "name": "getCompany", "description": "Contact details and company facts", "method": "GET", "url": "https://answeringservicecare.com/api/v1/company" }, { "name": "searchSite", "description": "Search pages and articles", "method": "GET", "url": "https://answeringservicecare.com/api/v1/search?q={query}" }, { "name": "batch", "description": "Run up to 10 of the operations above in one request, synchronously or as an async job", "method": "POST", "url": "https://answeringservicecare.com/api/v1/batch" } ], "authentication": { "publicApi": "none", "publicMcp": "none", "docsMcp": "none", "accountMcp": "oauth2", "customerApi": "credentials issued to existing ASC customers", "guide": "https://answeringservicecare.com/auth.md" }, "endpoints": [ { "method": "GET", "url": "https://answeringservicecare.com/api/v1/pricing", "description": "Plans and prices by service and billing cycle" }, { "method": "GET", "url": "https://answeringservicecare.com/api/v1/services", "description": "Services ASC offers" }, { "method": "GET", "url": "https://answeringservicecare.com/api/v1/company", "description": "Contact details and company facts" }, { "method": "GET", "url": "https://answeringservicecare.com/api/v1/search?q={query}&cursor={cursor}", "description": "Search pages and articles, cursor-paginated" }, { "method": "POST", "url": "https://answeringservicecare.com/api/v1/batch", "description": "Up to 10 GET operations in one request; Prefer: respond-async returns 202 and a job URL" }, { "method": "GET", "url": "https://answeringservicecare.com/api/v1/batch/jobs/{jobId}", "description": "Results of an async batch job (valid 24 hours)" }, { "method": "GET", "url": "https://answeringservicecare.com/ask?query={query}", "description": "NLWeb natural-language search (JSON or server-sent events)" } ], "api": { "baseUrl": "https://answeringservicecare.com/api/v1", "openapi": "https://answeringservicecare.com/openapi.json", "catalog": "https://answeringservicecare.com/.well-known/api-catalog", "authentication": "none", "rateLimit": "60 requests per minute per client (RateLimit and X-RateLimit-* headers; 429 with Retry-After)", "versioning": "Major version in the path; v1 changes are additive; a breaking change ships as /api/v2 with v1 kept for 12 months (Deprecation and Sunset headers)", "docs": "https://answeringservicecare.com/developers/", "llmsTxt": "https://answeringservicecare.com/api/llms.txt", "pagination": "Search is cursor-paginated: pass nextCursor back as cursor", "batch": { "url": "https://answeringservicecare.com/api/v1/batch", "method": "POST", "maxOperations": 10 }, "asyncJobs": "Send Prefer: respond-async to POST /batch for 202 Accepted with a Location job URL; GET it for the results", "idempotency": "Idempotency-Key header accepted on POST /batch and echoed back; every operation is read-only, so retries are always safe", "sandbox": { "baseUrl": "https://answeringservicecare.com/api/sandbox/v1", "description": "Same endpoints with fixed test data; responses include \"sandbox\": true" }, "errors": "JSON with code, message, hint, and documentation_url" }, "customerApi": { "docs": "https://answeringservicecare.com/docs/api-reference/", "authentication": "Credentials issued to existing ASC customers" }, "mcp": { "url": "https://mcp.answeringservicecare.com/api/v2/mcp", "serverCard": "https://answeringservicecare.com/.well-known/mcp/account-server-card.json", "authentication": "oauth2" }, "publicMcp": { "url": "https://answeringservicecare.com/mcp", "serverCard": "https://answeringservicecare.com/.well-known/mcp/server-card.json", "authentication": "none" }, "docsMcp": { "url": "https://answeringservicecare.com/docs/~gitbook/mcp", "serverCard": "https://answeringservicecare.com/.well-known/mcp/docs-server-card.json", "authentication": "none" }, "webmcp": { "description": "In-page tools registered with navigator.modelContext on every page of the site", "tools": [ "get_pricing", "list_services", "get_company_info", "search_site", "open_page" ] }, "skills": { "index": "https://answeringservicecare.com/.well-known/agent-skills/index.json", "repository": "https://github.com/Answering-Service-Care/agent-skills", "install": "npx skills add Answering-Service-Care/agent-skills" }, "sdks": [ { "language": "JavaScript/TypeScript", "package": "answeringservicecare", "install": "npm install answeringservicecare", "url": "https://www.npmjs.com/package/answeringservicecare" }, { "language": "Python", "package": "answeringservicecare", "install": "pip install answeringservicecare", "url": "https://pypi.org/project/answeringservicecare/" } ], "cli": { "command": "answeringservicecare", "example": "npx answeringservicecare pricing --service \"answering service\" --billing monthly", "source": "https://github.com/Answering-Service-Care/sdk" }, "pricing": { "markdown": "https://answeringservicecare.com/pricing.md", "json": "https://answeringservicecare.com/api/v1/pricing", "page": "https://answeringservicecare.com/pricing/", "currency": "USD" }, "docs": { "url": "https://answeringservicecare.com/docs/", "markdown": "https://answeringservicecare.com/docs.md", "llmsTxt": "https://answeringservicecare.com/docs/llms.txt", "mcp": "https://answeringservicecare.com/docs/~gitbook/mcp" }, "registries": { "mcpRegistry": { "name": "com.answeringservicecare/public", "url": "https://registry.modelcontextprotocol.io/v0/servers?search=com.answeringservicecare/public" } }, "resources": { "llmsTxt": "https://answeringservicecare.com/llms.txt", "llmsMd": "https://answeringservicecare.com/llms.md", "markdown": "https://answeringservicecare.com/index.md", "pricingMd": "https://answeringservicecare.com/pricing.md", "authMd": "https://answeringservicecare.com/auth.md", "agentsMd": "https://answeringservicecare.com/AGENTS.md", "agentSkills": "https://answeringservicecare.com/.well-known/agent-skills/index.json", "agentSkillsRepo": "https://github.com/Answering-Service-Care/agent-skills", "sdks": { "npm": "https://www.npmjs.com/package/answeringservicecare", "pypi": "https://pypi.org/project/answeringservicecare/", "source": "https://github.com/Answering-Service-Care/sdk" }, "aiCatalog": "https://answeringservicecare.com/.well-known/ai-catalog.json", "sitemap": "https://answeringservicecare.com/sitemap_index.xml" }, "contact": { "telephone": "(800) 770-0442", "email": "sales@answeringservicecare.com", "url": "https://answeringservicecare.com/contact-us/" } }