3 Industries That Should Use Live Answering Services

Answering Services

Are you tethered to your job? Does your phone ring off the hook? Do you find yourself wishing you had a better work/life balance? If you answered “yes” to any of these questions, then you may want to consider partnering with a live answering service to help keep the office running smoothly while you focus on bigger-picture tasks.

Below we will answer and discuss the following questions to give you a better idea of how businesses in the legal, medical, and service contractor industries can benefit from outsourcing live answering services.

  • How can a legal answering service benefit my law firm?
  • How can a medical answering service help me improve patient care?
  • How can a live answering service help service contractors?

How can a legal answering service benefit my law firm?

Between client meetings, litigation, writing briefs and everything else in between, law professionals don’t have time for much else. Partnering with a live answering service is a cost-efficient solution that can help your legal practice answer more calls and generate more leads.  It will also result in increased productivity without compromising client service. Outsourcing to a legal answering service allows lawyers, attorneys, paralegals, and other law professionals to focus on being more productive and growing their firms.

Calls will forward directly to your live agent who will warmly greet each caller and then ask the right questions to determine exactly what they need. From there, they can schedule appointments, answer general questions, qualify leads, and transfer calls to the appropriate person. You can also choose to have your legal answering service monitor your emails and flag the most urgent or time-sensitive ones for you.

How can a medical answering service help me improve patient care?

COVID-19 sent the United States into a health care crisis in more ways than one. In addition to treating more sick patients and changes to the ways medical offices do business, employee burnout is higher than ever. Reports are citing record-high healthcare staffing shortages as a factor in competitive salaries and incentive compensation, making retention costly and competitive.

By partnering with a medical answering service, you ensure continuity on the frontlines by guaranteeing that someone will always be there to answer the phones. A medical answering service is trained to assist healthcare professionals and they are up to date on all HIPAA compliance guidelines. The live agents of a medical answering services can answer general questions, provide customer service, set appointments, and provide after-hours support at a fraction of the cost of a full-time employee.

How can a live answering service help service contractors?

When you work as a service contractor, the phone is often the main way your customers get in touch with you. If you are constantly traveling to different jobs or on noisy job sites it might not be ideal for you to pick up the phone, never mind qualify a new business lead. That’s why service contractors across the spectrum- from plumbers, to painters, to electricians- often partner with live call answering services.

In addition to the tasks listed above, service contractor answering services can also offer the following:

  • The ability to ramp up coverage when you need it. The most reputable agencies will let you easily add additional coverage for your busy season, nights and weekends and cut back when you don’t need it.
  • Bilingual live agents. With much of the country speaking more than one language in 2022, you may want to consider enlisting the services of a bilingual answering service. This way your customers feel more comfortable, and you can ensure your projects run more smoothly.
  • Have a growth mindset. Live agents do much more than answer the phone; they act as an extension of your business and can help you grow!

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