When shopping around for the best answering service, a top priority should be to select a provider that treats incoming calls from your customers with respect and professionalism. There are many answering service companies out there offering call support to small and medium-sized businesses. Most offer a similar array of options: 24/7 live call answering, Interactive Voice Response (IVR) systems, and call center solutions.
Answering Service Care is one of these companies, but we are proud to offer several unique features that set us apart. As a leading answering service provider since 1974, we know a thing or two about answering calls on behalf of all types of businesses with compassion and professionalism. We understand that business owners and their customers alike are constantly seeking ways to simplify their lives, which is why we developed our SMS text messaging feature and ASC Mobile application. Additionally, the pandemic has brought a new set of challenges for most business owners. Our team is here to help you navigate the new normal and show your customers that you care.
Below we will explain in more detail some of the features that make Answering Service Care unique:
Decades of experience in answering calls with compassion, efficiency, and professionalism
Founded in 1974, Answering Service Care is an award-winning, three-generation family-owned business that provides friendly, professional answering services to businesses of all sizes. We work with all types of businesses, from medical practices, to real estate brokerages, to plumbers, to insurance companies (and just about everything in between). Our 100% U.S. based virtual receptionists know how to effectively communicate with a variety of different callers, and “wow” them with above-and-beyond customer service.
SMS text messaging with Care2Text
A recent study found that 63% of U.S. consumers are willing to switch to a company that offers text messaging as a communication channel. To help businesses keep up with what consumers want, we introduced our SMS text messaging feature. Care2Text allows our clients to advertise a phone number that their clients can use to correspond with them via text message.
Easy account management with the ASC Mobile app
The Answering Service Care team is always looking for innovative ways to provide our clients with tools, features and technology options that help them work more efficiently. We know you’re busy running your business, so managing your answering service account should be quick, simple, and secure.
Our ASC Mobile app makes it easy for business owners to receive message notifications, listen to your messages on the go, rate our performance, change an on-call contact, pay your bill, and more- all from your smartphone!
Above-and-beyond customer service during COVID-19
While it has always been our mission to serve callers with empathy, professionalism, and care, it’s never been more important than now. In these unprecedented times where we find ourselves in the middle of a pandemic, Answering Service Care has once again evolved to ensure that we are providing the most compassionate customer service in the business.
Our bilingual virtual receptionists are here to cheerfully greet callers and listen to their questions and concerns. They will clearly communicate any changes your company has made (updated hours, new safety procedures, etc.), and they look for opportunities to help callers in every way possible.