Choosing the Best Answering Service Company

Remote Receptionist

When choosing vendors for your business, it’s crucial to do your due diligence. Although thoroughly researching vendors is more time-consuming than picking the first name off Google or hiring your brother’s friend, this effort can save you a lot of time, money, and unnecessary frustration in the long run.

Not only should you partner with a quality vendor that can deliver on what they promise, but you should also make sure their offerings are a good fit for your business. Picking the wrong vendor can cost you a lot in terms of time, money, headache, and the reputation you’ve worked so hard to build.

When it comes to choosing the best answering service company, we’ve got you covered! Below we will answer and discuss the following questions to help you choose the ideal partner for your business.

  • What is an answering service?
  • What companies use answering services?
  • How do I choose a good answering service?

What is an answering service?

Let’s start with the basics and explain exactly what an answering service is. Defined as a company that answers incoming calls on behalf of another business, answering services add value in a variety of ways:

  • More calls answered quickly
  • More opportunities captured
  • More customers that feel satisfied and valued
  • More positive testimonials and online reviews
  • Reduced staffing costs
  • More time for you and your employees to be productive
  • Increased profits

What companies use answering services?

Answering services are a common partner of successful businesses large and small, across many industries. Healthcare practices, legal firms, construction companies, and just about everything in between can benefit from using an answering service. Put it this way: if your customers use the phone to keep in touch with you, an answering service can help.

How do I choose a good answering service?

Instead of wasting time, money and energy trying out answering service companies until one feels like the right fit, it’s better to select a good one the first time. Before you start your search, it’s helpful to identify exactly what your needs, expectations, and budget are. For example, how much coverage will you need? Do you need bilingual operators? Would your business benefit most from an automated answering service, a live answering service, or a virtual receptionist service? Of course the answering service companies that you speak with can help you answer these questions, but it’s good to have somewhat of an idea first.

Once you have a clearer idea of what you are looking for, here are some things to consider when choosing a good answering service:

  • Price. The objective is to get the most value for the lowest possible cost. You must also make sure that the companies you are considering are within your allotted budget. We recommend getting several bids and also considering their reputations, experience, and services offered to determine the best fit.
  • Reputation. If you have friends or colleagues who are satisfied with their answering service, absolutely ask them about it. If not, you can read testimonials and online reviews, and ask the company for references.
  • Experience. How many years has the answering service been in business? Have they worked with other companies in your industry?
  • Services and features. Determine which services and features are the most important to you and find a company that excels at them. For example, if you are a medical practice, you’ll want to find the best HIPAA-compliant answering service. If a large percentage of your customer base is Spanish speakers, you’ll want to choose a bilingual answering service. If you’re constantly on the go and you often work from your smartphone, it would be helpful to work with an answering service that enables you to manage your account on a mobile app.

Founded in 1974, Answering Service Care consistently delivers the highest level of competence, professionalism and compassion to our clients and their customers. With dozens of five-star online reviews written by happy clients, we are proud to have earned our reputation as the best answering service.

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