Does a Live Answering Service Make a Difference?
If you’re still using an answering machine instead of a live answering service to handle your overflow, after hours and weekend calls, you don’t need us to tell you that you get a lot more missed calls than messages. For any number of reasons, people don’t like waiting for the beep and leaving a message.
Many of them are even less enthused about maneuvering through an automated response system. Let’s face it. The minute the system says “Press 1 for English,” most people have tuned out.
People Lack Patience, a Phone Answering Service Can Save Business Maybe it’s because by now the majority of people doing business have grown up in a microwave society where we’re used to getting what we want quickly. Younger clients, especially, are used to being able to log onto the Internet and find the answers to most of their questions without any wait time. Hanging around and waiting for a business to call them back the next day just isn’t on most people’s agenda these days.
Unfortunately, when someone calls your business and hangs up on your answering machine, you may have just lost a potential client. If they can’t get the information they’re seeking from you, they will generally seek it elsewhere. We can’t do anything to make people more patient, but there is something businesses can do to help retain customers who call during the off hours – use an answering service company.
Of course, you don’t want just anyone answering your phones. Some things you should look for in a telephone answering service include:
- Willingness and ability to follow specific instructions
- Availability of or ability to train specialized operators (this is especially important for medical answering services, legal answering services, real estate answering services and other highly specialized businesses)
- Track record of satisfied clients
Using a Call Answering Service Allows Business Owners Needed Rest
Being a business owner can be a 24 hours/day, seven days/week job. Even when
you’re not at work, you’re often thinking about work. While using a call answering service doesn’t alleviate that completely, it does give you the peace of mind of knowing that your clients will be handled professionally and courteously while you’re away from the office. You can know that you’ll get the messages that need to get to you when you need to get them. That in and of itself can help you take a load off when the sign on the door of your business says “Closed.”
At Answering Service Care, we’ve been taking care of our valued customers’ phone answering service needs since 1974 — before answering machines came into widespread use. We consider our clients like family and go the extra mile to make sure their answering service needs are met. We offer general and specialized answering services, with operators who are trained to handle medical answering service, real estate answering service and legal answering service needs. Should you need specialized telephone answering services in another niche industry, we will gladly work with you to ensure that we are able to serve you and your clients efficiently and effectively.
