How to Choose an Answering Service for Insurance Claims Adjusters

2 people shaking hands in front of a house

If you’re being awakened almost every night by a ringing phone, or you’re constantly sending callers to voicemail while you tackle your to-do list, both you and your business are suffering. You are not maintaining a healthy work-life balance, and your business is missing out on lucrative opportunities.

Partnering with an answering service for insurance claims adjusters can help you deliver better service to your callers, while also providing you with more time to work and enjoy life. Here are three of the top reasons that claim adjusters choose to partner with call answering services:

  • The remote receptionists of an answering service are available 24/7/365 to provide callers with the care they deserve day or night.
  • An answering service can save you money by eliminating the cost of hourly wages, salary, benefits, equipment and more.
  • An answering service frees you up to get more done during the workday and to enjoy your time off.

Choosing the best answering service for insurance claims adjusters

When researching and comparing different answering services, here are four things that insurance claims adjusters should ask themselves and consider.

Do I need after-hours coverage?

Emergencies happen, and when the unexpected occurs, your policyholders will expect to reach you. It doesn’t matter if it’s midnight, a Sunday, or even New Year’s Day. If you’re receiving calls around the clock and it’s keeping you from enjoying your life, and insurance answering service can provide some relief. Our remote receptionists are available 24 hours a day, 365 days a year, enabling you to relax knowing that your callers are still being serviced.

Do I need to partner with a HIPAA-compliant answering service?

If you’re a claims adjuster that handles protected health information, it’s essential that you partner with an answering service that’s HIPAA-compliant. Answering Service Care is proud to offer HIPAA-compliant answering services. This means that our compassionate, 100% U.S.-based live agents who handle your calls have been trained on, and adhere to, all HIPAA requirements and privacy procedures.

Do I need bilingual virtual receptionists?

In the United States, more than 43 million people speak Spanish as their first language. An additional 12 million people are bilingual. Working with remote receptionists who can effectively communicate with callers in their preferred language is becoming increasingly valuable, especially if your business is based in an area with a high volume of Spanish speakers. Bilingual live agents will show your Spanish-speaking callers that you value their business, and that you’re committed to providing them with quality service.

Do I need an automated or live answering service?

While automated answering services work well for some industries, they are not equipped to help people with more complex needs. When a policyholder calls you to make or discuss a claim, they are looking for the highest level of attention and care. These people need empathy, not a machine.

Only a trained human can deliver compassionate customer service, which is why we recommend our live answering services to insurance claims adjusters. Our live answering services ensure that callers are warmly greeted by a friendly receptionist who can not only handle complicated matters but do so compassionately.

Want to improve your customer service and grow your business?

Let's Talk
using ivr while on a laptop