Q&A With…. Jennifer Smith

This month we sat down with Jennifer Smith, one of Answering Service Care’s Remote Operations Managers. Jennifer has been operating in this role since August of 2015, and she has been with the company since July of 2014

What is your role with Answering Service Care?

I manage our remote agents who work from home. This means that I am involved in anything that has to do with these agents performing their jobs successfully and fully, including payroll, taking their calls, scheduling them, coaching them and reviewing performance. If they have questions or concerns, they can come to me and I address challenges and offer ideas and solutions.

What is it like to work with this company?

Answering Service Care offers a very friendly environment. People here are very team-oriented, and we all try to help each other out. We back one another up and help with others’ workloads. Overall, it has always been a very good experience.

Have you learned any important lessons while working here in this job?

Prior to working as a Remote Manager, I was an answering service agent. As a telephone agent, I focused on customer service and learned a lot about areas such as dealing with people, time management and multitasking. In my role now, I work closely with agents I don’t actually see since they work remotely from their homes. I have learned how to monitor and manage my time. I am very organized in terms of my and the remote agents’ tasks, responsibilities and schedule so that I can address everything I need to address, every day. I track everything on spreadsheets, and this is how I stay on track.

What kinds of things do you like to do outside of work?

Just last year (in 2015), I had my first baby – a boy – and he keeps us busy. My husband also works at Answering Service Care and we met here.

As far as hobbies, I really love reading, and my favorite genre right now is historical fiction.


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