Answering Service

The Secrets for a Successful Call

In order to effectively answer calls there are certain phone etiquette or mannerisms that you should follow to ensure customer satisfaction. This video offers an insight on the secrets for a successful call. Professional telephone answering services often follow these guidelines to create a better experience for the caller.

The secrets to a successful call are:

  • Always remember to smile
  • Befriend your caller
  • Be attentive and pay close attention to what is being said by the caller
  • Use a script
  • Verify for accuracy