In order to effectively answer calls there are certain phone etiquette or mannerisms that you should follow to ensure customer satisfaction. This video offers an insight on the secrets for a successful call. Professional telephone answering services often follow these guidelines to create a better experience for the caller.
The secrets to a successful call are:
- Always remember to smile
- Befriend your caller
- Be attentive and pay close attention to what is being said by the caller
- Use a script
- Verify for accuracy