This is part one in a two-part series. You can read part two here.
Hiring an answering service company in today’s world means a lot more than just paying someone to pick up your phone, and there are so many additional services you can order that it’s a virtual cornucopia of customer support.
Answering Service Care supports a variety of industries, from medical to towing and everything in between, but our customers do have some needs that they share. Each and every one wants to provide the very best service they can to their callers, so over the years we’ve expanded our offerings to include lots of flexible tools for many types of businesses.
When we’re asked about our most popular services, these are just a few of the common ones we share with potential clients:
Email marketing promotion. When your callers reach your answering service looking for more information about your business, we can help! With a simple email address and the materials you need distributed, we’ll send out an appropriate email to the customer on your behalf.
For example, if a potential patient reaches your medical answering service, they can send out new patient forms to the appropriate email address, saving you time and mailing costs. We can also send out email brochures about new products or other paperwork like contracts, it’s all up to you.
Follow Me. Whether you have multiple staffers on call at any given time or you may be found at multiple phone numbers, the Follow Me service can be a huge help for answering service customers who want to handle their own overnight, overflow or emergency calls.
We can configure the service to ring your Follow Me numbers before passing the caller to your answering service team, saving you money on answered calls or use it as a way to directly relay important messages to you or your staff. Follow Me is an extremely popular service for small to medium sized companies like yours.
Custom on-hold music. There’s nothing worse than sitting on hold listening to boring music or stone cold silence. In fact, study after study has shown that the music you play on hold can influence the way your callers perceive time and thus how patient they’ll be when asked to wait. Besides helping customers keep their cool while in a caller queue, you can use your custom hold music to promote specials, share details on new products or services or give callers information on how to self-service their current complaint. If you provide us with an MP3 file containing the content you want your customers to hear while on hold, we’ll take care of the rest.
These are just a few of the most requested answering services at Answering Service Care, but they’re nowhere close to the entire line-up of services we offer businesses like yours. There’s so much an answering service can do for your business, both via telephone and through email, that we couldn’t fit it all in one blog. Stay tuned for part two of this two part series where we’ll explore even more unexpected ways an answering service partner can expand your business reach or streamline your current operations.
