What Can a Virtual Receptionist Do?

Virtual Receptionist

Karen arrives to work at the office. She makes a call to one of her clients to provide him with his reminders for the day, per his request. Karen then starts taking inbound calls. The first is from someone who would like to confirm their dental appointment for tomorrow. She pulls up the office’s schedule and confirms the date for the caller. The second call is someone inquiring about legal services. She gathers his contact information and a short explanation of the nature of his case to pass it along to the lawyer. The third call she takes is from a student calling to inquire if classes will be in session for the day. Karen reviews the notations left by the office and tells him class is not in session today. Her fourth call is from a lady complaining of a backup in her bathroom. Karen reaches out to the technician who’s on call and provides him with the caller’s message. When Karen leaves for the day, her colleagues who are familiar with the companies she was answering for, pick up those calls in her stead. Karen and the other employees she works with are Virtual Receptionists. 

Virtual Receptionists work remotely in teams to support your call volume and ensure that you never miss a call. They provide your company with call handling 24/7, do appointment setting, customer support, respond to leads, and help with dispatch services. 

Virtual Receptionists help you grow and sustain your business by being readily available and equipped with knowledge for your callers. They are also better for your bottom line. You do not have to worry about paying a full-time worker’s wages and benefits. Having a Virtual Receptionist frees up your time to focus more on running your business. You’ll also be able to support a more professional image as callers don’t have to deal with automated systems and voicemails. Furthermore, having a Virtual Receptionist has the perk of having bilingual services. To top it all off, you don’t have to spend time and money to train them yourselves! 

Virtual Receptionists are there to help with your business’s needs. It doesn’t matter if you are a small business that needs the extra help while you’re away or you need to support a large call volume. Get a Virtual Receptionist, so you don’t have to worry about no one picking up the phone.

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