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How to turn on AI answering for your ASC account.

AI answering is set up with your ASC implementation specialist, who tailors the assistant to your business. Depending on your setup, this can include Voice AI, SMS AI, multilingual support, and the speech technologies behind your call flows.

What your specialist sets up

• your greeting and script, so the assistant sounds like your business
• the questions and details the assistant should capture
• transfer, routing, and appointment rules
• escalation rules for when a live agent should take over
• the languages enabled for your account
• any SMS AI workflows connected to your account

What to prepare

• how you want calls answered and what information matters most
• the contacts and delivery methods for your messages
• any call types that should always go to a live agent

Already a client? Ask your account manager to enable AI answering. New to ASC? Start with the Quickstart.

Pricing

AI answering is available across the Starter, Small Business, Pro, and Enterprise plans, with live-agent escalation billed separately. For current rates, see Plans and pricing or the live pricing page.

Related

• How AI answers your calls
• Hybrid: AI plus live
• Choosing the right answering model