Call Recordings

The Call Recordings API exposes the audio and metadata for calls handled by Answering Service Care, inbound, outbound, and AI-assisted. Recordings are retrievable by ID, or in bulk with filters that match how call data is usually reviewed in practice.

Retention (per privacy policy):

• Call recordings (audio), retained for up to 31 days. After that, the recording URL will no longer resolve.
• Call detail records (CDR metadata), retained for up to 3 years. The cdr object on each recording persists beyond the 31-day audio window.

What you can do

• List recordings with filters for account_id, skill_name, date range (from_date / to_date in MM-DD-YYYY), and a sample flag that returns a representative subset rather than every call in the window (handy for QA sampling without pulling thousands of files).
• Retrieve a single recording by ID with its full metadata payload, including a nested CDR (call detail record) with agent, skill, and timing information.

Common use cases

• Pulling a weekly QA sample into a call-review tool.
• Fetching all recordings for a specific account during a dispute investigation.
• Syncing recordings into long-term archival storage (within the 31-day window), filtered by skill.

Recording objects include participant metadata, skill routing, the call's associated account, a time-limited URL to the audio file, and the full CDR.