Call Recordings
The Call Recordings API exposes the audio and metadata for calls handled by Answering Service Care, inbound, outbound, and AI-assisted. Recordings are retrievable by ID, or in bulk with filters that match how call data is usually reviewed in practice.
Retention (per privacy policy):
Call recordings (audio), retained for up to 31 days. After that, the
recordingURL will no longer resolve.Call detail records (CDR metadata), retained for up to 3 years. The
cdrobject on each recording persists beyond the 31-day audio window.
What you can do
List recordings with filters for
account_id,skill_name, date range (from_date/to_dateinMM-DD-YYYY), and asampleflag that returns a representative subset rather than every call in the window (handy for QA sampling without pulling thousands of files).Retrieve a single recording by ID with its full metadata payload, including a nested CDR (call detail record) with agent, skill, and timing information.
Common use cases
Pulling a weekly QA sample into a call-review tool.
Fetching all recordings for a specific account during a dispute investigation.
Syncing recordings into long-term archival storage (within the 31-day window), filtered by skill.
Recording objects include participant metadata, skill routing, the call's associated account, a time-limited URL to the audio file, and the full CDR.
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