Create a Message

Create a Message

post

Create a new message. Specify the recipient, content, and any relevant metadata in the request body.

Authorizations

AuthorizationstringRequired

Answering Service Care uses bearer token authentication. Generate API tokens from your user profile under Application Keys.

Body

Other propertiesanyOptional

Responses

200

Successful response

application/json

401

Missing or invalid bearer token.

application/json

422

Missing or invalid parameter.

application/json

post/api/v2/messages

POST /api/v2/messages HTTP/1.1
Host: secure.answeringservicecare.com
Authorization: Bearer YOUR_API_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 173

{
  "message": {
    "content": "Hi there testing the API",
    "origin": "AI_CALL",
    "escalation_level_id": 12,
    "account_number": "W9623",
    "from_ai_assistant": true,
    "answers": {
      "test": "Testing"
    }
  }
}

{
  "data": {
    "id": 939,
    "read": true,
    "phone_number": "text",
    "extension": "text",
    "caller_id": "9548326297",
    "first_name": "text",
    "last_name": "text",
    "company_name": "text",
    "content": "This is a test message",
    "status": "delivered",
    "account_id": 4,
    "agent_id": 3,
    "user_id": 1,
    "created_at": "2026-01-01T00:00:00.000Z",
    "updated_at": "2026-01-01T00:00:00.000Z",
    "ivr": "text",
    "pickup_date": "2026-01-01T00:00:00.000Z",
    "pickup_user_id": 1,
    "contact_id": 541,
    "delivered_at": "2026-01-01T00:00:00.000Z",
    "delivered_by": 3,
    "delivered_to": 1,
    "phone": "text",
    "email": "text",
    "call_ref_id": "text",
    "sale_id": 1,
    "note": "text",
    "did_id": 5,
    "address": "text",
    "address2": "text",
    "city": "text",
    "state": "text",
    "zip": "text",
    "how_you_hear_about_us": "text",
    "is_emergency": true,
    "alt_phone": "text",
    "positive_data_dip": true,
    "answers": {
      "ANY_ADDITIONAL_PROPERTY": "anything"
    },
    "escalation_level_id": 7,
    "next_escalation_at": "2026-01-01T00:00:00.000Z",
    "receiver_name": "John Doe",
    "non_message_type": "hang_up",
    "activities_count": 6,
    "closing_action_group_id": 1,
    "email_subject": "text",
    "escalation_counter": 0,
    "origin": "CALL",
    "message_received_date": "2026-01-01T00:00:00.000Z",
    "disposition": "text",
    "call_id": 1,
    "chat_session_id": 1,
    "to_do_task_id": 1,
    "from_to_do": false,
    "send_at": "2026-01-01T00:00:00.000Z",
    "uuid": "123e4567-e89b-12d3-a456-426614174000",
    "klass_names": "text"
  }
}