Update a Message
Mark a message as acknowledged. Pass the message ID as a path parameter.
Authorizations
AuthorizationstringRequired
Answering Service Care uses bearer token authentication. Generate API tokens from your user profile under Application Keys.
Path parameters
idstringRequired
Responses
200
Successful response
application/json
401
Missing or invalid bearer token.
application/json
404
Invalid API token or resource not found.
application/json
patch/api/v2/messages/{id}/acknowledge
PATCH /api/v2/messages/{id}/acknowledge HTTP/1.1
Host: secure.answeringservicecare.com
Authorization: Bearer YOUR_API_TOKEN
Accept: */*
{
"data": {
"id": 939,
"read": true,
"phone_number": "text",
"extension": "text",
"caller_id": "9548326297",
"first_name": "text",
"last_name": "text",
"company_name": "text",
"content": "This is a test message",
"status": "delivered",
"account_id": 4,
"agent_id": 3,
"user_id": 1,
"created_at": "2026-01-01T00:00:00.000Z",
"updated_at": "2026-01-01T00:00:00.000Z",
"ivr": "text",
"pickup_date": "2026-01-01T00:00:00.000Z",
"pickup_user_id": 1,
"contact_id": 541,
"delivered_at": "2026-01-01T00:00:00.000Z",
"delivered_by": 3,
"delivered_to": 1,
"phone": "text",
"email": "text",
"call_ref_id": "text",
"sale_id": 1,
"note": "text",
"did_id": 5,
"address": "text",
"address2": "text",
"city": "text",
"state": "text",
"zip": "text",
"how_you_hear_about_us": "text",
"is_emergency": true,
"alt_phone": "text",
"positive_data_dip": true,
"answers": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"escalation_level_id": 7,
"next_escalation_at": "2026-01-01T00:00:00.000Z",
"receiver_name": "John Doe",
"non_message_type": "hang_up",
"activities_count": 6,
"closing_action_group_id": 1,
"email_subject": "text",
"escalation_counter": 0,
"origin": "CALL",
"message_received_date": "2026-01-01T00:00:00.000Z",
"disposition": "text",
"call_id": 1,
"chat_session_id": 1,
"to_do_task_id": 1,
"from_to_do": false,
"send_at": "2026-01-01T00:00:00.000Z",
"uuid": "123e4567-e89b-12d3-a456-426614174000",
"klass_names": "text"
}
}Mark a message as read. Pass the message ID as a path parameter.
Authorizations
AuthorizationstringRequired
Answering Service Care uses bearer token authentication. Generate API tokens from your user profile under Application Keys.
Path parameters
idstringRequired
Responses
200
Successful response
application/json
401
Missing or invalid bearer token.
application/json
404
Invalid API token or resource not found.
application/json
patch/api/v2/messages/{id}/mark-as-read
PATCH /api/v2/messages/{id}/mark-as-read HTTP/1.1
Host: secure.answeringservicecare.com
Authorization: Bearer YOUR_API_TOKEN
Accept: */*
{
"data": {
"id": 939,
"read": true,
"phone_number": "text",
"extension": "text",
"caller_id": "9548326297",
"first_name": "text",
"last_name": "text",
"company_name": "text",
"content": "This is a test message",
"status": "delivered",
"account_id": 4,
"agent_id": 3,
"user_id": 1,
"created_at": "2026-01-01T00:00:00.000Z",
"updated_at": "2026-01-01T00:00:00.000Z",
"ivr": "text",
"pickup_date": "2026-01-01T00:00:00.000Z",
"pickup_user_id": 1,
"contact_id": 541,
"delivered_at": "2026-01-01T00:00:00.000Z",
"delivered_by": 3,
"delivered_to": 1,
"phone": "text",
"email": "text",
"call_ref_id": "text",
"sale_id": 1,
"note": "text",
"did_id": 5,
"address": "text",
"address2": "text",
"city": "text",
"state": "text",
"zip": "text",
"how_you_hear_about_us": "text",
"is_emergency": true,
"alt_phone": "text",
"positive_data_dip": true,
"answers": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"escalation_level_id": 7,
"next_escalation_at": "2026-01-01T00:00:00.000Z",
"receiver_name": "John Doe",
"non_message_type": "hang_up",
"activities_count": 6,
"closing_action_group_id": 1,
"email_subject": "text",
"escalation_counter": 0,
"origin": "CALL",
"message_received_date": "2026-01-01T00:00:00.000Z",
"disposition": "text",
"call_id": 1,
"chat_session_id": 1,
"to_do_task_id": 1,
"from_to_do": false,
"send_at": "2026-01-01T00:00:00.000Z",
"uuid": "123e4567-e89b-12d3-a456-426614174000",
"klass_names": "text"
}
}Mark a message as unread. Pass the message ID as a path parameter.
Authorizations
AuthorizationstringRequired
Answering Service Care uses bearer token authentication. Generate API tokens from your user profile under Application Keys.
Path parameters
idstringRequired
Responses
200
Successful response
application/json
401
Missing or invalid bearer token.
application/json
404
Invalid API token or resource not found.
application/json
patch/api/v2/messages/{id}/mark-as-unread
PATCH /api/v2/messages/{id}/mark-as-unread HTTP/1.1
Host: secure.answeringservicecare.com
Authorization: Bearer YOUR_API_TOKEN
Accept: */*
{
"data": {
"id": 939,
"read": true,
"phone_number": "text",
"extension": "text",
"caller_id": "9548326297",
"first_name": "text",
"last_name": "text",
"company_name": "text",
"content": "This is a test message",
"status": "delivered",
"account_id": 4,
"agent_id": 3,
"user_id": 1,
"created_at": "2026-01-01T00:00:00.000Z",
"updated_at": "2026-01-01T00:00:00.000Z",
"ivr": "text",
"pickup_date": "2026-01-01T00:00:00.000Z",
"pickup_user_id": 1,
"contact_id": 541,
"delivered_at": "2026-01-01T00:00:00.000Z",
"delivered_by": 3,
"delivered_to": 1,
"phone": "text",
"email": "text",
"call_ref_id": "text",
"sale_id": 1,
"note": "text",
"did_id": 5,
"address": "text",
"address2": "text",
"city": "text",
"state": "text",
"zip": "text",
"how_you_hear_about_us": "text",
"is_emergency": true,
"alt_phone": "text",
"positive_data_dip": true,
"answers": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"escalation_level_id": 7,
"next_escalation_at": "2026-01-01T00:00:00.000Z",
"receiver_name": "John Doe",
"non_message_type": "hang_up",
"activities_count": 6,
"closing_action_group_id": 1,
"email_subject": "text",
"escalation_counter": 0,
"origin": "CALL",
"message_received_date": "2026-01-01T00:00:00.000Z",
"disposition": "text",
"call_id": 1,
"chat_session_id": 1,
"to_do_task_id": 1,
"from_to_do": false,
"send_at": "2026-01-01T00:00:00.000Z",
"uuid": "123e4567-e89b-12d3-a456-426614174000",
"klass_names": "text"
}
}Last updated
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