> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/app/client-portal/accounts-and-users.md).

# Accounts and users

Review account information and manage portal access by user.

The Accounts area shows the phone numbers, business records, and users tied to your ASC service.

Use it to review company information, manage portal access, and keep account details current.

### What this area supports

* account overview by phone number, line, or location
* company information and branding details
* user invitations and access control
* role-based access to client-facing features

### Common use cases

This area is often used when you need to:

* add a new office manager or dispatcher
* remove access for a former employee
* review which phone numbers belong to which location
* confirm which users can manage Oncall Calendar or call recordings

### Configure user access

1. Go to **Users**.
2. Edit the user.
3. Open **Access**.
4. Turn the needed permissions on or off.

### Access types

Each user can be granted any combination of the following access types. Go to **Users**, edit the user, and open **Access** to turn them on or off.

| Access type                | What it grants                              |
| -------------------------- | ------------------------------------------- |
| Billing                    | Access to the online payment portal         |
| Account Management         | Access to the account's company information |
| Oncall Calendar Management | Edit access to the Oncall Calendar          |
| Call Recording             | Access to call recordings                   |

### Practical examples

* A law office can give intake staff message access without giving full account control.
* A plumbing company can give dispatchers Oncall Calendar access for after-hours routing.
* A real estate team can give operations staff account visibility across several lines.


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