> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/app/client-portal/profile-reports-and-api-keys/profile-settings-and-reports.md).

# Profile settings and reports

Manage profile details, MFA, exports, reports, and API tokens in the User Portal.

The profile area lets users manage personal settings, reporting access, and API tokens.

### Profile information

Users can update:

* full name
* email address
* profile picture
* primary contact number
* secondary contact numbers

### Password and MFA

Users can change their password and enable or disable MFA from the profile area.

Passwords must meet these requirements:

* at least 8 characters
* at least 1 uppercase letter
* at least 1 lowercase letter
* at least 1 number
* at least 1 special character

Use MFA for stronger account security.

Users can follow the on-screen prompts to connect an authenticator method where supported.

### Reports and exports

Users can:

* generate usage detail reports
* export messages
* configure scheduled exports where supported

### API tokens

Users can create, review, and revoke API tokens used for approved integrations.

Use tokens only for approved internal systems and supported workflows.

Remove tokens that are no longer needed.

### Billing

Billing actions are handled in **Pay Your Bill**.

Use Billing and payments for portal billing steps.

### Keep API docs separate

Use this page for portal workflow guidance only.

Use the API reference for endpoints, authentication, request structure, and error responses.


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