> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/app/client-portal/scripts.md).

# Scripts

Review the active script used for your account and confirm how ASC is handling your calls.

The **Scripts** area shows the active script tied to each phone number or resource.

Use it to review how ASC is answering calls, what questions are being asked, and how caller information is gathered.

Script visibility helps you confirm that live call handling matches your current instructions.

### What you can review

In the script list, you can typically review:

* the script name
* whether the script is active
* the script schedule
* the next scheduled activation time
* the next deactivation time when a scheduled script returns to default

### Open a script

1. Select **Scripts** from the top navigation.
2. Choose the active script for the phone number or account you want to review.
3. Review the prompt flow, required fields, and any special instructions shown on the page.

### What appears in a script

A script can include:

* caller intake fields such as name and phone number
* qualifying questions and response choices
* special instructions for how ASC should handle the call
* response time guidance for urgent and non-urgent calls

### Business examples

Scripts often vary by industry:

* a law firm may capture matter type, urgency, and callback details
* a plumbing company may separate emergencies from routine service requests
* a real estate team may collect lead details, property interest, and timing

### Why this matters

Use the Scripts area to confirm:

* greetings reflect your current business instructions
* intake questions collect the right details
* urgent call handling is clear
* scheduled or default script behavior matches expectations


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