> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/app/mobile-app.md).

# ASC Mobile App

<div><figure><img src="/files/A8GIjqwE39FMlgj1LcJ6" alt="" width="240"><figcaption></figcaption></figure> <figure><img src="/files/rnnQ1CS3BBMQUnXJ20Vp" alt="" width="240"><figcaption></figcaption></figure> <figure><img src="/files/Wrhf8cFasIprcYwInIyc" alt="" width="240"><figcaption></figcaption></figure> <figure><img src="/files/n1XmefJEuW36f5gaByTv" alt="" width="240"><figcaption></figcaption></figure> <figure><img src="/files/ttUyvFlgbePttSYXZwpR" alt="" width="240"><figcaption></figcaption></figure></div>

<div align="left"><figure><img src="/files/IwGx1yOJtbvQhOVudgNH" alt="iOS QR code" width="141"><figcaption></figcaption></figure> <figure><img src="/files/OiV54Z9Jir11nMK9Juq1" alt="Google Play QR code" width="141"><figcaption></figcaption></figure></div>

<div align="left"><figure><img src="/files/plWvDhPimQCakHV4cRPK" alt="iOS" width="83"><figcaption></figcaption></figure> <figure><img src="/files/OZlaFG0tZU2jw5aUSPqT" alt="Google Play" width="83"><figcaption></figcaption></figure></div>

The ASC Mobile App gives active ASC clients secure access to their answering service from a mobile device. Hold or resume calls, review messages and recordings, reply to texts, place outbound calls, and check usage and billing.

### Access and notifications

ASC creates and provisions app accounts for active clients. Your business administrator may also provision access. You cannot create an account through the app.

Allow push notifications when prompted to receive timely alerts for new messages.

The app is available for iOS and Android. The iOS app supports iPhone and iPad with iOS 13.4 or later. Download it from the [App Store](https://apps.apple.com/us/app/answering-service-care/id1337173952), or [Google Play Store](https://play.google.com/store/apps/details?id=com.answeringservicecare.securenotifier\&hl=en_US\&gl=US).

### Home

The home screen is your business at a glance.

* **Availability toggle.** When you are available, the status reads **Ready to accept calls** and you can tap **Hold My Calls** to pause. When paused, it reads **I'm currently unavailable** and you tap **Enable Calls** to resume. While you are unavailable, ASC holds your calls and captures messages.
* **Messages held for.** A live timer shows how long messages have been held while you are unavailable.
* **Recent activity.** Your latest messages and conversations appear right on the home screen.
* **Quick tiles.** Jump straight to **Contacts**, **Usage Report**, **Voicemails**, **SMS**, and **Billing**, or tap **Add** for more.

### Navigation

The bottom bar moves you between **Home**, **Messages**, the **call** action, **Contacts**, and **Settings**. If you manage more than one account, use the account switcher at the top to change which account you are viewing.

### Messages

Review the messages ASC captures for you, acknowledge them, and track activity. Listen to related recordings and voicemails when available. These are the same records you see in the Client Portal.

### Outbound calling

Use the call action to place an outbound call from your business number. This keeps client communication separate from your personal number.

### Two-way SMS

Open **SMS** to see your Two-Way SMS conversations. Filter by **Active** or **Closed** and by **All**, **Unread**, or **Read**, start a new conversation, and reply in real time. Live agents reply to incoming texts 24/7.

### Voicemails, contacts, and more

* **Voicemails.** Listen to voicemails captured for your account.
* **Contacts.** Review the contacts tied to your account and Oncall coverage.
* **Usage Report.** Check your usage for the current period.
* **Billing.** View and manage billing from your device.
* **Notification preferences.** Review your notification settings.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://answeringservicecare.com/docs/app/mobile-app.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.