ASC Mobile App
Use the Liberty mobile app to review messages, calls, notifications, and account activity on the go.
The ASC Mobile App gives active ASC clients secure access to their answering service from a mobile device. Hold or resume calls, review messages and recordings, reply to texts, place outbound calls, and check usage and billing.
Access and notifications
ASC creates and provisions app accounts for active clients. Your business administrator may also provision access. You cannot create an account through the app.
Allow push notifications when prompted to receive timely alerts for new messages.
The app is available for iOS and Android. The iOS app supports iPhone and iPad with iOS 13.4 or later. Download it from the App Store, or Google Play Store.
Home
The home screen is your business at a glance.
Availability toggle. When you are available, the status reads Ready to accept calls and you can tap Hold My Calls to pause. When paused, it reads I'm currently unavailable and you tap Enable Calls to resume. While you are unavailable, ASC holds your calls and captures messages.
Messages held for. A live timer shows how long messages have been held while you are unavailable.
Recent activity. Your latest messages and conversations appear right on the home screen.
Quick tiles. Jump straight to Contacts, Usage Report, Voicemails, SMS, and Billing, or tap Add for more.
Navigation
The bottom bar moves you between Home, Messages, the call action, Contacts, and Settings. If you manage more than one account, use the account switcher at the top to change which account you are viewing.
Messages
Review the messages ASC captures for you, acknowledge them, and track activity. Listen to related recordings and voicemails when available. These are the same records you see in the Client Portal.
Outbound calling
Use the call action to place an outbound call from your business number. This keeps client communication separate from your personal number.
Two-way SMS
Open SMS to see your Two-Way SMS conversations. Filter by Active or Closed and by All, Unread, or Read, start a new conversation, and reply in real time. Live agents reply to incoming texts 24/7.
Voicemails, contacts, and more
Voicemails. Listen to voicemails captured for your account.
Contacts. Review the contacts tied to your account and Oncall coverage.
Usage Report. Check your usage for the current period.
Billing. View and manage billing from your device.
Notification preferences. Review your notification settings.
Last updated
Was this helpful?