> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/billing/billing/billing-faq.md). # Billing FAQ Quick answers to common billing, payment, and invoice questions. Use this page for quick billing answers. ### Questions #### Where should I start for billing help? Start with the [Billing](https://answeringservicecare.com/billing/) page. #### What plans and pricing are available? ASC offers Live Answering, AI Answering, Live Chat, and Outbound Calling, in Starter, Small Business, Pro, and Enterprise tiers, billed monthly or annually with no long-term contracts. See the [pricing page](https://answeringservicecare.com/pricing) for current rates and what each tier includes. #### How do I pay my bill? You can pay by autopay, payment IVR, or the secure portal. For ACH autopay, use the [Autopay form](https://answeringservicecare.com/autopay-form/). For credit card autopay, call **(954) 969-2350** and press **2**. To make a one-time payment by phone, call **(954) 969-2350** and press **1**. #### How do I set up autopay? Use the [Autopay form](https://answeringservicecare.com/autopay-form/) for ACH autopay. For credit card autopay, call **(954) 969-2350** and press **2**. #### How do I update autopay details? Use the [Autopay form](https://answeringservicecare.com/autopay-form/) for ACH updates. For credit card updates, call **(954) 969-2350** and press **2**. #### Do I have to be on autopay? Yes. Each client is required to be on autopay by ACH or credit card after the first month of service. #### Where do I go for invoice questions? Start with the [Billing](https://answeringservicecare.com/billing/) page. Use the invoice guidance on this billing section if you need a quick path. #### How are monthly bills calculated? Most plans include a monthly usage allowance. If usage exceeds that allowance, overage minutes are billed. #### Why does my first invoice look different? A first invoice may include setup fees, prorated charges, or both. This usually happens when service starts between billing cycles. #### What is the annual maintenance fee? The annual maintenance fee is billed in advance for the upcoming year. It applies to active accounts. It is not prorated and not refundable. #### Do I have to sign a contract, and how does billing work? No long-term commitment is required. Plans are available month to month. Annual plans are also available at a discount and are paid upfront. You can upgrade or downgrade your plan as business needs change. #### Where can I find more questions and answers? Review the external [Billing FAQ](https://answeringservicecare.com/why-asc/faq/). ### Related pages * Invoices * Payments and Autopay --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://answeringservicecare.com/docs/billing/billing/billing-faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.