Live Chat

Let website visitors reach your business by chat, handled by ASC and centralized in your portal.

Live Chat adds a chat channel to your website so visitors can reach your business in real time. ASC handles the conversations for you, and everything is captured alongside your calls and messages in the Client Portal.

What you can do

• Chat from your website. A chat widget on your site lets visitors start a conversation without picking up the phone.
• ASC handles it. Conversations are answered for you, following your instructions, so visitors get a response even when your team is busy or off-hours.
• Everything in one place. Chats are captured in your portal with your calls and messages, so nothing gets lost across channels.
• Capture leads and questions. Use chat to answer common questions, qualify leads, and route the details to your team.

How it works

1. Live Chat is enabled for your account and the chat widget is added to your website during setup.
2. Visitors start a conversation from your site.
3. ASC responds on your behalf, following your script and routing rules.
4. The conversation and any captured details appear in your portal.

Live Chat is configured with your implementation specialist, who sets up the widget, your greeting, and how chats are handled and routed. To enable it, contact your account manager or ASC sales.

Pricing

Live Chat is billed at $5 per chat (with a $50 setup fee when bundled). For current rates, see the live pricing page.

Related

• Two-Way SMS: text conversations from your business number.
• Answering modes: how ASC answers your calls.
• Plans and pricing: service lines and add-ons.