> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/features/to-dos.md).

# To Dos

Build outbound call, AI call, SMS, email, and task workflows with ASC To Dos, on a one-time or recurring schedule.

To Dos turn your answering service into an outbound workflow tool. Use them to send reminders, follow-ups, and notifications by **call, AI call, SMS, or email**, on demand or on a schedule.

They fit medical offices, law firms, service businesses, and real estate teams that need to reach people automatically, not just answer inbound calls.

### To Do types

| Type              | What it does                                                                                                     | Delivered by      |
| ----------------- | ---------------------------------------------------------------------------------------------------------------- | ----------------- |
| **Call To Do**    | A personalized outbound call handled by a live agent.                                                            | Live agent        |
| **AI Call To Do** | An outbound call handled by your AI assistant, with details such as the customer's name filled in for each call. | Your AI assistant |
| **SMS To Do**     | A one-way text sent from your business number or DID.                                                            | Automated         |
| **Email To Do**   | A branded email sent from your company domain; replies go to the sending address.                                | Automated         |

{% hint style="info" %}
SMS To Dos are one-way. To send and receive replies in a conversation, see Two-Way SMS.
{% endhint %}

### Create a To Do

Open the **To Dos** tab for a phone number and select **Add To Do**.

{% stepper %}
{% step %}

### Choose the type and sender

Pick the **Type** (Call, SMS, or Email) and the **From** number or address the To Do is sent from.
{% endstep %}

{% step %}

### Add the recipient and content

Enter the **Contact** to reach and the **Content** of the message.
{% endstep %}

{% step %}

### Set the schedule

Send instantly, one time, or on a **recurring schedule**, then set the scheduled time and **Save**.
{% endstep %}
{% endstepper %}

### AI Call To Dos

An AI Call To Do places an outbound call that your AI assistant handles from start to finish. Use it for calls that follow a known script, such as appointment confirmations, renewal reminders, payment reminders, and follow-ups.

* **Your assistant, your script.** The assistant follows the prompt you approved for it. Each To Do adds only what changes from call to call.
* **Details for each call.** Add call variables, such as the customer's name or an amount due, and the assistant uses them in the conversation.
* **Voicemail detection.** Machine detection tells a person from a voicemail, so the assistant never talks over a greeting. When a voicemail picks up, it hangs up or leaves a short voicemail, whichever you choose. What it says comes from your assistant's prompt, so keep account details out of it. AMD Premium also gets through iPhone call screening.
* **You hear about every call.** If a voicemail picks up and the assistant doesn't speak, you get a message saying so, delivered like any other message.
* **On a schedule, or from your systems.** Run it once or on a recurring schedule, or create it from your own software through the [To Dos API](https://answeringservicecare.com/docs/api-reference).

{% hint style="info" %}
AI Call To Dos handle voicemail differently from the [AI Dispatcher](/docs/ai/ai-features/ai-dispatcher.md). The AI Dispatcher only ever leaves who is calling and a callback number, because it is delivering one of your messages. An AI Call To Do's voicemail is whatever your assistant's prompt says.
{% endhint %}

AI Call To Dos are available on accounts with AI answering. To set one up, contact your account manager or <sales@answeringservicecare.com>.

### Manage scheduled To Dos

The To Dos list shows each To Do's **Name**, **Type**, **Schedule**, and **Next Schedule At**. Use the row actions to **Edit Schedule** or **Delete**.

### Common uses

* appointment reminders
* wake-up calls
* call-forwarding checks
* emergency notifications to a group or area
* AI calls to confirm appointments or remind customers about renewals and payments

### Automate with third-party apps

Connect To Dos to other apps with Zapier for hands-free workflows:

* **New form submission** → trigger a Call To Do to schedule a sales appointment
* **Support ticket created** → send an SMS or Email To Do to clients or team members
* **Emergency event** → send an SMS or email alert to a specific group

### Branded Calling

Two optional add-ons control how your outbound Call To Dos appear on caller ID:

* **CNAM** ($10/mo) displays your business name on outbound calls.
* **Branded Calling** ($200/mo plus $1 per outbound call) provides enhanced branded caller ID to improve answer rates and recognition.

{% hint style="warning" %}
Caller-ID name display is controlled by the recipient's carrier. Most wireless carriers do not use industry-wide CNAM databases, so your name may not appear on mobile devices unless the recipient has saved your number. In Canada there is no centralized CNAM database.
{% endhint %}

### Pricing

| To Do       | One-time setup | Usage                                                                                          |
| ----------- | -------------- | ---------------------------------------------------------------------------------------------- |
| **Call**    | $50            | $1 per Call To Do (volume bundles available), plus your answering service plan usage           |
| **AI Call** | $100           | $1 per AI Call To Do (volume bundles available), plus your AI answering plan usage at AI rates |
| **Email**   | $50            | $0.50 per Email To Do, sent from `{name}@{yourcompanydomain.com}`                              |
| **SMS**     | $50            | $0.50 per SMS To Do, plus a $40/mo campaign base rate                                          |

For current rates and volume bundles, see the live [pricing page](https://answeringservicecare.com/pricing).


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