> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/features/to-dos.md).

# To Dos

To Dos turn your answering service into an outbound workflow tool. Use them to send reminders, follow-ups, and notifications by **call, SMS, or email**, on demand or on a schedule.

They fit medical offices, law firms, service businesses, and real estate teams that need to reach people automatically, not just answer inbound calls.

### To Do types

| Type            | What it does                                                                      | Delivered by |
| --------------- | --------------------------------------------------------------------------------- | ------------ |
| **Call To Do**  | A personalized outbound call handled by a live agent.                             | Live agent   |
| **SMS To Do**   | A one-way text sent from your business number or DID.                             | Automated    |
| **Email To Do** | A branded email sent from your company domain; replies go to the sending address. | Automated    |

{% hint style="info" %}
SMS To Dos are one-way. To send and receive replies in a conversation, see Two-Way SMS.
{% endhint %}

### Create a To Do

Open the **To Dos** tab for a phone number and select **Add To Do**.

{% stepper %}
{% step %}

### Choose the type and sender

Pick the **Type** (Call, SMS, or Email) and the **From** number or address the To Do is sent from.
{% endstep %}

{% step %}

### Add the recipient and content

Enter the **Contact** to reach and the **Content** of the message.
{% endstep %}

{% step %}

### Set the schedule

Send instantly, one time, or on a **recurring schedule**, then set the scheduled time and **Save**.
{% endstep %}
{% endstepper %}

### Manage scheduled To Dos

The To Dos list shows each To Do's **Name**, **Type**, **Schedule**, and **Next Schedule At**. Use the row actions to **Edit Schedule** or **Delete**.

### Common uses

* appointment reminders
* wake-up calls
* call-forwarding checks
* emergency notifications to a group or area

### Automate with third-party apps

Connect To Dos to other apps with Zapier for hands-free workflows:

* **New form submission** → trigger a Call To Do to schedule a sales appointment
* **Support ticket created** → send an SMS or Email To Do to clients or team members
* **Emergency event** → send an SMS or email alert to a specific group

### Branded Calling

Two optional add-ons control how your outbound Call To Dos appear on caller ID:

* **CNAM** ($10/mo) displays your business name on outbound calls.
* **Branded Calling** ($200/mo plus $1 per outbound call) provides enhanced branded caller ID to improve answer rates and recognition.

{% hint style="warning" %}
Caller-ID name display is controlled by the recipient's carrier. Most wireless carriers do not use industry-wide CNAM databases, so your name may not appear on mobile devices unless the recipient has saved your number. In Canada there is no centralized CNAM database.
{% endhint %}

### Pricing

| To Do     | One-time setup | Usage                                                                                |
| --------- | -------------- | ------------------------------------------------------------------------------------ |
| **Call**  | $50            | $1 per Call To Do (volume bundles available), plus your answering service plan usage |
| **Email** | $50            | $0.50 per Email To Do, sent from `{name}@{yourcompanydomain.com}`                    |
| **SMS**   | $50            | $0.50 per SMS To Do, plus a $40/mo campaign base rate                                |

For current rates and volume bundles, see the live [pricing page](https://answeringservicecare.com/pricing).


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