To Dos

Build outbound call, SMS, email, and task workflows with ASC To Dos, on a one-time or recurring schedule.

To Dos turn your answering service into an outbound workflow tool. Use them to send reminders, follow-ups, and notifications by call, SMS, or email, on demand or on a schedule.

They fit medical offices, law firms, service businesses, and real estate teams that need to reach people automatically, not just answer inbound calls.

To Do types

Type	What it does	Delivered by
Call To Do	A personalized outbound call handled by a live agent.	Live agent
SMS To Do	A one-way text sent from your business number or DID.	Automated
Email To Do	A branded email sent from your company domain; replies go to the sending address.	Automated

SMS To Dos are one-way. To send and receive replies in a conversation, see Two-Way SMS.

Create a To Do

Open the To Dos tab for a phone number and select Add To Do.

1

Choose the type and sender

Pick the Type (Call, SMS, or Email) and the From number or address the To Do is sent from.

2

Add the recipient and content

Enter the Contact to reach and the Content of the message.

3

Set the schedule

Send instantly, one time, or on a recurring schedule, then set the scheduled time and Save.

Manage scheduled To Dos

The To Dos list shows each To Do's Name, Type, Schedule, and Next Schedule At. Use the row actions to Edit Schedule or Delete.

Common uses

• appointment reminders
• wake-up calls
• call-forwarding checks
• emergency notifications to a group or area

Automate with third-party apps

Connect To Dos to other apps with Zapier for hands-free workflows:

• New form submission → trigger a Call To Do to schedule a sales appointment
• Support ticket created → send an SMS or Email To Do to clients or team members
• Emergency event → send an SMS or email alert to a specific group

Branded Calling

Two optional add-ons control how your outbound Call To Dos appear on caller ID:

• CNAM ($10/mo) displays your business name on outbound calls.
• Branded Calling ($200/mo plus $1 per outbound call) provides enhanced branded caller ID to improve answer rates and recognition.

Caller-ID name display is controlled by the recipient's carrier. Most wireless carriers do not use industry-wide CNAM databases, so your name may not appear on mobile devices unless the recipient has saved your number. In Canada there is no centralized CNAM database.

Pricing

To Do	One-time setup	Usage
Call	$50	$1 per Call To Do (volume bundles available), plus your answering service plan usage
Email	$50	$0.50 per Email To Do, sent from {name}@{yourcompanydomain.com}
SMS	$50	$0.50 per SMS To Do, plus a $40/mo campaign base rate

For current rates and volume bundles, see the live pricing page.