Two-Way SMS

Send and receive text messages from your business call-forwarding number, with smart routing, saved replies, and live-agent coverage.

Two-Way SMS gives your clients another easy way to reach you, by text, right from your existing business call-forwarding number. Conversations stay centralized in your portal and separate from personal devices.

What you can do

• Text from your business number. Send and receive messages on the number clients already know. All conversations are centralized.
• Real two-way conversations. Clients reply, and agents (or your team) respond in a threaded conversation.
• Smart routing and coverage. Route incoming texts to your portal inbox or to available agents based on your business hours.
• Quick responses and greetings. Save common replies so responses stay fast and on-brand, and set a branded greeting when a new conversation starts.

Set your routing schedule

Under SMS Settings → Routing, choose how incoming texts are handled for each day and time frame.

1

Pick a day and time frame

Select a day, then set a Start and End time for the rule.

2

Choose where it routes

Set Route To for that window, to an available Agent or to your Inbox.

3

Add more windows

Add additional time frames per day so coverage matches your real schedule (for example, agents during business hours, inbox after hours).

Quick responses and greetings

Save reusable replies your team can send in one click, and configure a greeting that introduces your company when a new conversation begins. Manage these under SMS Settings → Configuration.

Pricing

The Starter plan is $40/month with a $100 setup fee. SMS is billed per part, each way:

SMS part (each way)	Rate
Live agent	$0.50
AI	$0.40
Client	$0.25

Higher-volume AI SMS bundles are available on request. Contact ASC sales for current rates, or see the live pricing page.