> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/help-center/overview/help-center.md). # Help Center Use the Help Center to reach Answering Service Care for client services, account questions, and support. ### Start here Choose the channel that fits what you need. * Already a client? Contact **Client Services**. * Need a quick answer? Use **Live Chat**. * Need immediate help? Call **(888) 593-7888**. * Need a specific team? Use the right **Email** inbox. ### Support Choose the contact option that matches your request. #### Client Services Already a client? Reach out to the dedicated Client Services team for fast, reliable support. [Open Client Services](https://answeringservicecare.com/client-services/) #### Live Chat Have questions? Use the **Live Chat** widget on the ASC website or Client Portal to connect with the team in real time. #### Phone Call the toll-free number at **(888) 593-7888**. #### Email Use the inbox that matches your request. * **Customer Success**: * **Billing**: * **Sales**: ### Support hours ASC support is available **24/7**, both the answering service (live and AI agents handle your calls around the clock, including evenings, weekends, and holidays) and account/portal support through the channels above. ### Response times ASC prioritizes urgent issues first, such as problems with live call handling or message delivery. For anything affecting active calls, use the emergency path below rather than waiting on a reply. ### Escalation * **Starter:** escalate through the main support group using the channels above. * **Small Business and above:** you are supported by a dedicated account manager or customer success specialist, who is your direct escalation path. ### Emergency or active outage If live calls are failing right now, do not wait for an email reply. Call ASC immediately at **(800) 770-0442**. ### Service status A public status page is planned. Once it is live, you will be able to subscribe to incident and maintenance updates. ### Before you contact us Include the details that help the team respond faster. * Your company name * A short description of the issue or request * Any relevant dates, times, screenshots, or examples --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://answeringservicecare.com/docs/help-center/overview/help-center.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.