Help Center

Contact Answering Service Care for client services, live chat, phone, and email support.

Use the Help Center to reach Answering Service Care for client services, account questions, and support.

Start here

Choose the channel that fits what you need.

• Already a client? Contact Client Services.
• Need a quick answer? Use Live Chat.
• Need immediate help? Call [phone].
• Need a specific team? Use the right Email inbox.

Support

Choose the contact option that matches your request.

Client Services

Already a client? Reach out to the dedicated Client Services team for fast, reliable support.

Open Client Services

Live Chat

Have questions? Use the Live Chat widget on the ASC website or Client Portal to connect with the team in real time.

Phone

Call the toll-free number at [phone].

Email

Use the inbox that matches your request.

• Customer Success: [e-mail]
• Billing: [e-mail]
• Sales: [e-mail]

Support hours

ASC support is available 24/7, both the answering service (live and AI agents handle your calls around the clock, including evenings, weekends, and holidays) and account/portal support through the channels above.

Response times

ASC prioritizes urgent issues first, such as problems with live call handling or message delivery. For anything affecting active calls, use the emergency path below rather than waiting on a reply.

Escalation

• Starter: escalate through the main support group using the channels above.
• Small Business and above: you are supported by a dedicated account manager or customer success specialist, who is your direct escalation path.

Emergency or active outage

If live calls are failing right now, do not wait for an email reply. Call ASC immediately at [phone].

Service status

A public status page is planned. Once it is live, you will be able to subscribe to incident and maintenance updates.

Before you contact us

Include the details that help the team respond faster.

• Your company name
• A short description of the issue or request
• Any relevant dates, times, screenshots, or examples