Troubleshooting

Quick things you can check yourself, and how to reach ASC when something isn't working.

If something isn't working the way you expect, this section covers the things you can check from your own account, and how to get help from ASC fast when you need it.

Browse by topic

Title

Calls and recordings

Title

Texts, replies, and on-call

Title

Notifications not arriving

Before you contact us

A few quick checks resolve most issues and help us help you faster:

1

Check your contact details

Open your On-call calendar and confirm the phone numbers and email addresses on your contacts are current. Most missed notifications come down to an out-of-date number or address.

2

Confirm your call forwarding

If calls aren't reaching ASC, confirm your business line is still forwarded to your ASC number. Test by calling your business number yourself.

3

Note what happened

Jot down the date and time (with your timezone), the phone number or contact affected, and exactly what you saw or heard. That's all we need to investigate quickly.

Still stuck, or calls are failing right now? Don't wait, contact us through the Help Center. For active call problems, call the emergency line listed there.