> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/help-center/troubleshooting/overview/voice-and-call-handling.md). # Voice and call handling What to check when calls aren't reaching ASC, plus how call recording and its disclosure work. Use this page when calls to your business aren't being answered the way you expect, or when you have a question about call recording. ### Calls aren't reaching ASC If callers get a busy signal, dead air, or your calls aren't being answered: * **Test it yourself.** Call your business number from a mobile phone and note what happens (rings, busy, voicemail, or silence). * **Check your call forwarding.** Confirm your business line is still forwarded to your ASC number. Forwarding can reset after phone-system or carrier changes. * **Note the details.** Record the date, time, your timezone, the number you called, and what you heard. If forwarding looks correct and calls still aren't getting through, contact ASC right away through the Help Center with those details. For an active outage, use the emergency line listed there rather than waiting on email. ### Call recording and disclosures * **When recording is on,** ASC plays a recording disclosure to callers, for example: *"Please note this call is being recorded. By remaining on the line, you grant consent."* * **When recording is off,** no recording is made and no disclosure plays unless your script includes one. * Call recording is enabled and configured on your account with ASC. To turn recording on or off, or to ask about a specific recording, contact ASC. {% hint style="warning" %} Call-recording notice requirements vary by state and country. Confirm the right approach for the areas you serve with your own legal counsel. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://answeringservicecare.com/docs/help-center/troubleshooting/overview/voice-and-call-handling.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.