# Answering Service Care ## Docs - [Welcome](https://answeringservicecare.com/docs/readme.md): Answering Service Care product documentation: the Client Portal, the ASC Mobile App, features, the API, billing, and security. - [Introduction](https://answeringservicecare.com/docs/overview/introduction.md): Get oriented in the ASC Client Portal and ASC Mobile App, and understand the core workflows for messages, users, scripts, and Oncall coverage. - [Live, AI & Hybrid Answering](https://answeringservicecare.com/docs/overview/answering-modes.md): Choose how ASC answers your calls: live U.S.-based agents, an AI assistant, or a hybrid of both, available 24/7. - [Plans and pricing](https://answeringservicecare.com/docs/overview/plans-and-pricing.md): How ASC plans are structured across Live Answering, AI Answering, Live Chat, and Outbound Calling, with monthly or annual billing and no long-term contracts. - [Quickstart](https://answeringservicecare.com/docs/getting-started/quickstart.md): Start here to set up ASC around your business, your callers, and your first customer workflows. - [Implementation checklist](https://answeringservicecare.com/docs/getting-started/implementation-checklist.md): Understand the ASC onboarding process, what to expect before launch, and what you need to complete. - [Portal navigation](https://answeringservicecare.com/docs/platform-basics/portal-navigation.md): Understand what ASC handles for you and what you manage in the ASC Client Portal. - [Core concepts](https://answeringservicecare.com/docs/platform-basics/core-concepts.md): Common ASC terms and concepts used across the client portal. - [Channels](https://answeringservicecare.com/docs/platform-basics/channels.md): Understand the main customer workflows ASC can support for calls, messages, leads, and escalations. - [Operational workflows](https://answeringservicecare.com/docs/platform-basics/operational-workflows.md): See how ASC supports real customer workflows such as after-hours calls, lead capture, dispatch, and follow-up. - [Client Portal](https://answeringservicecare.com/docs/app/client-portal.md): Overview of client-facing workflows in the ASC Client Portal. - [Access and dashboard](https://answeringservicecare.com/docs/app/client-portal/access-and-dashboard.md): Sign in to the ASC Client Portal, read your dashboard widgets, and understand the month-to-date usage report. - [Accounts and users](https://answeringservicecare.com/docs/app/client-portal/accounts-and-users.md): Review account information and manage portal access by user. - [Messages](https://answeringservicecare.com/docs/app/client-portal/messages.md): Review, search, sort, and acknowledge messages, and track related activity. - [Scripts](https://answeringservicecare.com/docs/app/client-portal/scripts.md): Review the active script used for your account and confirm how ASC is handling your calls. - [Oncall calendar](https://answeringservicecare.com/docs/app/client-portal/oncall-calendar.md): Manage contacts, delivery methods, events, and escalation levels. - [Contacts and delivery methods](https://answeringservicecare.com/docs/app/client-portal/oncall-calendar/contacts-and-delivery-methods.md): Add, rename, merge, and remove Oncall contacts, and configure the delivery methods our agents use to send your message notifications. - [Events and escalation levels](https://answeringservicecare.com/docs/app/client-portal/oncall-calendar/events-and-escalation-levels.md): Manage Oncall events, recurring schedules, escalation chains, and calendar exports. - [Billing and payments](https://answeringservicecare.com/docs/app/client-portal/billing-and-payments.md): Review balances, choose a payment method, and manage billing-related actions in the ASC Client Portal. - [Profile, reports, and API keys](https://answeringservicecare.com/docs/app/client-portal/profile-reports-and-api-keys.md): Manage profile settings, reports, API keys, and shared technical references. - [Profile settings and reports](https://answeringservicecare.com/docs/app/client-portal/profile-reports-and-api-keys/profile-settings-and-reports.md): Manage profile details, MFA, exports, reports, and API tokens in the User Portal. - [ASC Mobile App](https://answeringservicecare.com/docs/app/mobile-app.md): Use the Liberty mobile app to review messages, calls, notifications, and account activity on the go. - [To Dos](https://answeringservicecare.com/docs/features/to-dos.md): Build outbound call, SMS, email, and task workflows with ASC To Dos, on a one-time or recurring schedule. - [Two-Way SMS](https://answeringservicecare.com/docs/features/two-way-sms.md): Send and receive text messages from your business call-forwarding number, with smart routing, saved replies, and live-agent coverage. - [Live Chat](https://answeringservicecare.com/docs/features/live-chat.md): Let website visitors reach your business by chat, handled by ASC and centralized in your portal. - [Outbound Calling](https://answeringservicecare.com/docs/features/outbound-calling.md): Have ASC make calls on your behalf, from reminders and follow-ups to managed sales and marketing campaigns. - [FAQ](https://answeringservicecare.com/docs/useful-resources/faq.md): Common questions about ASC services, the client portal, onboarding, support, and integrations. - [Security & Compliance](https://answeringservicecare.com/docs/useful-resources/useful-resources.md): Security, privacy, and compliance information for Answering Service Care. - [Security Overview](https://answeringservicecare.com/docs/useful-resources/useful-resources/security-overview.md): How ASC protects customer data and how customers can strengthen account security. - [SOC 2 Type II](https://answeringservicecare.com/docs/useful-resources/useful-resources/soc-2-type-ii.md): Overview of ASC controls and practices relevant to ASC's SOC 2 Type II posture, including how an enterprise reviewer can request the report. - [HIPAA](https://answeringservicecare.com/docs/useful-resources/useful-resources/hipaa.md): Overview of ASC safeguards and operational practices relevant to HIPAA-sensitive environments, including how to request a Business Associate Agreement (BAA). - [Data retention and deletion](https://answeringservicecare.com/docs/useful-resources/useful-resources/data-retention-and-deletion.md): What data Answering Service Care stores, how long it is retained, and how to export or delete it. - [Reliability and SLA](https://answeringservicecare.com/docs/useful-resources/useful-resources/reliability-and-sla.md): Answering Service Care's approach to uptime, service availability, and incident communication. - [Sub-processors and privacy](https://answeringservicecare.com/docs/useful-resources/useful-resources/sub-processors-and-privacy.md): How Answering Service Care handles data processing, sub-processors, and privacy obligations. - [Integrations](https://answeringservicecare.com/docs/useful-resources/integrations.md): Understand ASC integrations for secure delivery, billing, telephony, and external workflows. - [ASC Zapier App](https://answeringservicecare.com/docs/useful-resources/integrations/asc-zapier-app.md): Connect your ASC account to Zapier to automate follow-up, notifications, and downstream tasks. - [HubSpot](https://answeringservicecare.com/docs/useful-resources/integrations/hubspot.md): Connect Answering Service Care to HubSpot to automatically create contacts and tickets, and optionally sync companies, from every call and message. - [External API Dispatching](https://answeringservicecare.com/docs/useful-resources/integrations/external-api-dispatching.md): Use External API delivery in Oncall workflows to hand off message events to external systems. - [Script API](https://answeringservicecare.com/docs/useful-resources/integrations/script-api.md): Use Script API as an integration pattern for real-time external lookups during guided intake. - [QliqSOFT](https://answeringservicecare.com/docs/useful-resources/integrations/qliqsoft.md): Learn how to set up QliqSOFT in ASC for secure messaging and Oncall Calendar. Configure WCTP credentials, recipients, phones, and delivery settings. - [TigerConnect](https://answeringservicecare.com/docs/useful-resources/integrations/tigerconnect.md): Configure TigerConnect delivery for Oncall Calendar and secure message workflows. - [Customer resources](https://answeringservicecare.com/docs/useful-resources/customer-resources.md): Quick links for portal access, setup, billing, legal, referrals, and integrations for ASC clients. ## AI - [Choosing the right answering model](https://answeringservicecare.com/docs/ai/choosing-the-right-answering-model.md): Compare AI, live, and hybrid answering to choose the best fit for your business. - [AI Answering](https://answeringservicecare.com/docs/ai/readme.md): How ASC AI answering works: a multilingual AI assistant that answers your calls 24/7 and escalates to a live agent whenever a call needs a person. - [How AI answers your calls](https://answeringservicecare.com/docs/ai/how-ai-answers.md): What happens when the ASC AI assistant answers one of your calls. - [Hybrid: AI plus live](https://answeringservicecare.com/docs/ai/hybrid-answering.md): Run AI and live answering together: the AI handles routine calls and hands off to a live agent based on your rules. - [Get started with AI](https://answeringservicecare.com/docs/ai/get-started.md): How to turn on AI answering for your ASC account. ## Release Notes - [Release notes](https://answeringservicecare.com/docs/release-notes/readme.md): The latest ASC product updates, improvements, and announcements. - [Jul 18, 2026: The ASC mobile app](https://answeringservicecare.com/docs/release-notes/readme/jul-18-2026-asc-mobile-app.md): The ASC mobile app is here. Run your answering service from your phone: a business-line dialer, Hold My Calls, live SMS, and real-time usage. - [Jun 28, 2026: New documentation experience](https://answeringservicecare.com/docs/release-notes/readme/jun-28-2026-new-documentation-experience.md): A refreshed documentation site covering the portal, features, API, billing, and security. - [Jun 15, 2026: New ways to reach your customers](https://answeringservicecare.com/docs/release-notes/readme/jun-15-2026-new-ways-to-reach-your-customers.md): Two-Way SMS, To Dos, Live Chat, and Outbound Calling, new ways to connect with your customers. - [May 15, 2026: AI and hybrid answering](https://answeringservicecare.com/docs/release-notes/readme/may-15-2026-ai-and-hybrid-answering.md): AI answering and hybrid (AI plus live) modes, with 24/7 human escalation. ## Help Center - [Help Center](https://answeringservicecare.com/docs/help-center/overview/help-center.md): Contact Answering Service Care for client services, live chat, phone, and email support. - [Troubleshooting](https://answeringservicecare.com/docs/help-center/troubleshooting/overview.md): Quick things you can check yourself, and how to reach ASC when something isn't working. - [Voice and call handling](https://answeringservicecare.com/docs/help-center/troubleshooting/overview/voice-and-call-handling.md): What to check when calls aren't reaching ASC, plus how call recording and its disclosure work. - [Dispatching, SMS Replies, and Recalls](https://answeringservicecare.com/docs/help-center/troubleshooting/overview/dispatching-sms-replies-and-recalls.md): How SMS replies and acknowledgements work, what to do about duplicate texts, and how to set your on-call dispatch order. - [Message delivery issues](https://answeringservicecare.com/docs/help-center/troubleshooting/overview/message-delivery-issues.md): What to check when a contact isn't receiving SMS or email notifications from ASC. ## Billing - [Billing](https://answeringservicecare.com/docs/billing/billing.md): Billing resources for Answering Service Care, including payments, autopay, and common billing questions. - [Invoices](https://answeringservicecare.com/docs/billing/billing/invoices.md): How to read your ASC invoice, including service period, usage period, plan charges, and prorated charges. - [Payments and Autopay](https://answeringservicecare.com/docs/billing/billing/payments-and-autopay.md): How to pay your bill, set up autopay, and manage recurring billing with ASC. - [Billing FAQ](https://answeringservicecare.com/docs/billing/billing/billing-faq.md): Quick answers to common billing, payment, and invoice questions. ## API Reference - [API Reference](https://answeringservicecare.com/docs/api-reference/user-portal-apis/api-reference.md): API authentication, endpoints, and error handling for Answering Service Care. - [Messages](https://answeringservicecare.com/docs/api-reference/user-portal-apis/messages.md) - [List Messages](https://answeringservicecare.com/docs/api-reference/user-portal-apis/messages/list-messages.md) - [Get a Message](https://answeringservicecare.com/docs/api-reference/user-portal-apis/messages/get-a-message.md) - [Create a Message](https://answeringservicecare.com/docs/api-reference/user-portal-apis/messages/create-a-message.md) - [Update a Message](https://answeringservicecare.com/docs/api-reference/user-portal-apis/messages/update-a-message.md) - [Call Recordings](https://answeringservicecare.com/docs/api-reference/user-portal-apis/call-recordings.md) - [List Call Recordings](https://answeringservicecare.com/docs/api-reference/user-portal-apis/call-recordings/list-call-recordings.md) - [Get a Call Recording](https://answeringservicecare.com/docs/api-reference/user-portal-apis/call-recordings/get-a-call-recording.md) - [To Dos](https://answeringservicecare.com/docs/api-reference/user-portal-apis/to-dos.md) - [List To Dos](https://answeringservicecare.com/docs/api-reference/user-portal-apis/to-dos/list-to-dos.md) - [Create a To Do](https://answeringservicecare.com/docs/api-reference/user-portal-apis/to-dos/create-a-to-do.md) - [Zapier](https://answeringservicecare.com/docs/api-reference/api-clients/zapier.md): Use Zapier to connect Answering Service Care with external apps and workflows. - [External API Dispatching](https://answeringservicecare.com/docs/api-reference/api-clients/external-api-dispatching.md): Send data from Answering Service Care to external systems through HTTP-based workflows. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://answeringservicecare.com/docs/readme.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.