Live, AI & Hybrid Answering

Choose how ASC answers your calls: live U.S.-based agents, an AI assistant, or a hybrid of both, available 24/7.

ASC gives you three flexible ways to cover calls, so you can match support to your business, budget, and caller needs.

Live, AI, or hybrid, three answering modes in one place.

The three modes

Live answering

Professional, US-based live agents answer your calls, follow your script, capture messages, transfer calls, and escalate based on your instructions.

AI answering

A multilingual AI assistant answers calls, captures messages, transfers calls, uses your personalized greetings, and can set appointments. It escalates to a live agent 24/7 when a call needs a person.

Hybrid (both)

Run AI and live answering together. The AI handles routine calls and hands off to a live agent through 24/7 human escalation, routed by your rules, so the routine is automated and everything else reaches a person.

What's included across modes

All plans include the ASC web and mobile app, email and SMS notifications, secure messaging, personalized greetings, and usage reporting. Higher tiers add call recording, a dedicated account manager, integrations, and appointment setting. Live chat is available as an add-on.

Choosing a mode

• Live when every call should reach a trained agent.
• AI for high-volume, routine call handling, with multilingual support.
• Hybrid to automate the routine and escalate the rest to a live agent.

Plans

Each mode is offered in Starter, Small Business, Pro, and Enterprise plans, billed monthly or annually (annual plans save up to 10%), with no long-term contracts on standard plans. The Enterprise plan adds a dedicated account manager and a free integration. See Plans and pricing for the tiers, or the live pricing page for current rates.

Your active mode and routing rules are configured with your implementation specialist. See the Implementation checklist to get set up.