Portal navigation

Understand what ASC handles for you and what you manage in the ASC Client Portal.

ASC handles the live answering work for you behind the scenes.

Most customers only need the ASC Client Portal.

Use it to review results, manage access, and keep your instructions current.

What ASC handles for you

ASC agents and internal teams handle the live work tied to your service.

That can include:

• answering calls and capturing messages
• following your script and intake flow
• escalating urgent calls
• routing leads, support requests, and after-hours inquiries
• delivering messages based on your instructions

What you manage in the ASC Client Portal

The portal is where your team stays aligned with ASC.

Use it to:

• review messages and activity
• manage users and access
• review scripts
• maintain on-call contacts and escalation paths
• view reports, billing, and integrations where enabled

Typical customer users

The portal is usually used by:

• business owners
• office managers
• dispatch coordinators
• intake teams
• operations leads

Start in the right area

If you are new to the portal, start here:

• Access and dashboard
• Accounts and users
• Messages
• Scripts
• Oncall calendar

If you are not sure where to begin, use Introduction.