> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/platform-basics/portal-navigation.md). # Portal navigation ASC handles the live answering work for you behind the scenes. Most customers only need the ASC Client Portal. Use it to review results, manage access, and keep your instructions current. ### What ASC handles for you ASC agents and internal teams handle the live work tied to your service. That can include: * answering calls and capturing messages * following your script and intake flow * escalating urgent calls * routing leads, support requests, and after-hours inquiries * delivering messages based on your instructions ### What you manage in the ASC Client Portal The portal is where your team stays aligned with ASC. Use it to: * review messages and activity * manage users and access * review scripts * maintain on-call contacts and escalation paths * view reports, billing, and integrations where enabled ### Typical customer users The portal is usually used by: * business owners * office managers * dispatch coordinators * intake teams * operations leads ### Start in the right area If you are new to the portal, start here: * Access and dashboard * Accounts and users * Messages * Scripts * Oncall calendar {% hint style="info" %} If you are not sure where to begin, use Introduction. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://answeringservicecare.com/docs/platform-basics/portal-navigation.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.