May 15, 2026: AI and hybrid answering

AI answering and hybrid (AI plus live) modes, with 24/7 human escalation.

AI answering and hybrid (AI plus live) modes are available for ASC.

• AI answering uses a multilingual AI assistant to answer your calls 24/7, capture messages, transfer calls, and set appointments.
• Hybrid runs the AI assistant and live agents together, with the AI handling routine calls and escalating to a live agent based on your rules.
• Both include 24/7 human escalation, so a person is always available when a call needs one.

Learn more in the AI section or see Answering modes.