FAQ

Common questions about ASC services, the client portal, onboarding, support, and integrations.

Use this page for quick answers to common questions about ASC and the client portal.

Feature access depends on your service setup, portal access, and enabled options.

General

What is the ASC Client Portal?

The ASC Client Portal is where your business reviews messages, manages users, updates on-call contacts, and monitors service activity.

Who is this portal built for?

It is built for ASC customers such as business owners, office managers, dispatchers, intake coordinators, and operations leads.

Do I need to install anything?

No. The portal is cloud-based and accessed through your browser.

How should a new team get started?

Start with Quickstart. For rollout planning, use the Implementation checklist.

Setup and configuration

Can ASC handle more than voice calls?

Yes. ASC can support message taking, lead capture, urgent dispatch workflows, and related notification delivery depending on your setup.

See Channels.

Can ASC follow our own script and intake process?

Yes. Your service can be configured around your script, intake questions, escalation rules, and message delivery preferences.

See Scripts.

Can ASC handle on-call schedules and escalations?

Yes. You can manage contacts, events, schedules, and escalation chains in the portal.

See Oncall calendar.

Can clients manage their own account information?

Yes. Clients can review messages, maintain Oncall information, manage account details, and control portal access based on what is enabled for them.

Start with User Portal.

Can one business manage several lines or locations?

Yes. Many customers manage several phone lines, locations, or brands in one portal setup.

Daily operations

What can my team do in the portal each day?

Your team can review messages, acknowledge activity, update users, review scripts, manage Oncall coverage, and export reports.

How do we review new messages?

Use Messages to review new and acknowledged messages, search by keyword, and track related activity.

What reporting is available?

The portal includes usage details, message exports, and scheduled exports.

See Profile, reports, and API keys.

Can ASC help with both routine calls and urgent calls?

Yes. ASC can handle repeatable call flows while still supporting escalation paths and exceptions when needed.

Integrations and technical access

Are integrations available?

Yes. ASC supports integrations for message delivery, workflow automation, and external handoffs where enabled.

See Integrations and ASC Zapier App.

Is API access available?

Yes. Users can create and manage API tokens for approved integrations where available.

See Profile, reports, and API keys.

Does ASC offer AI features?

Yes. ASC supports live, AI, and hybrid answering workflows. Availability depends on your service configuration.

Security and support

Where can I review security and compliance information?

Use Terms and Conditions, Privacy Policy, and Customer resources for the main customer-facing references.

How do I get help?

Use your normal ASC support channel for account-specific help.

Where can I find billing and account resources?

Use Customer resources for billing, autopay, W-9, referrals, call forwarding, and testing links.

How do I test my setup?

Use How to test your account and Call forwarding instructions.

If your question is not covered here, contact ASC through your normal support channel.