> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/useful-resources/faq.md).

# FAQ

Use this page for quick answers to common questions about ASC and the client portal.

Feature access depends on your service setup, portal access, and enabled options.

### General

<details>

<summary>What is the ASC Client Portal?</summary>

The ASC Client Portal is where your business reviews messages, manages users, updates on-call contacts, and monitors service activity.

</details>

<details>

<summary>Who is this portal built for?</summary>

It is built for ASC customers such as business owners, office managers, dispatchers, intake coordinators, and operations leads.

</details>

<details>

<summary>Do I need to install anything?</summary>

No. The portal is cloud-based and accessed through your browser.

</details>

<details>

<summary>How should a new team get started?</summary>

Start with Quickstart. For rollout planning, use the Implementation checklist.

</details>

### Setup and configuration

<details>

<summary>Can ASC handle more than voice calls?</summary>

Yes. ASC can support message taking, lead capture, urgent dispatch workflows, and related notification delivery depending on your setup.

See Channels.

</details>

<details>

<summary>Can ASC follow our own script and intake process?</summary>

Yes. Your service can be configured around your script, intake questions, escalation rules, and message delivery preferences.

See Scripts.

</details>

<details>

<summary>Can ASC handle on-call schedules and escalations?</summary>

Yes. You can manage contacts, events, schedules, and escalation chains in the portal.

See Oncall calendar.

</details>

<details>

<summary>Can clients manage their own account information?</summary>

Yes. Clients can review messages, maintain Oncall information, manage account details, and control portal access based on what is enabled for them.

Start with User Portal.

</details>

<details>

<summary>Can one business manage several lines or locations?</summary>

Yes. Many customers manage several phone lines, locations, or brands in one portal setup.

</details>

### Daily operations

<details>

<summary>What can my team do in the portal each day?</summary>

Your team can review messages, acknowledge activity, update users, review scripts, manage Oncall coverage, and export reports.

</details>

<details>

<summary>How do we review new messages?</summary>

Use Messages to review new and acknowledged messages, search by keyword, and track related activity.

</details>

<details>

<summary>What reporting is available?</summary>

The portal includes usage details, message exports, and scheduled exports.

See Profile, reports, and API keys.

</details>

<details>

<summary>Can ASC help with both routine calls and urgent calls?</summary>

Yes. ASC can handle repeatable call flows while still supporting escalation paths and exceptions when needed.

</details>

### Integrations and technical access

<details>

<summary>Are integrations available?</summary>

Yes. ASC supports integrations for message delivery, workflow automation, and external handoffs where enabled.

See Integrations and ASC Zapier App.

</details>

<details>

<summary>Is API access available?</summary>

Yes. Users can create and manage API tokens for approved integrations where available.

See Profile, reports, and API keys.

</details>

<details>

<summary>Does ASC offer AI features?</summary>

Yes. ASC supports live, AI, and hybrid answering workflows. Availability depends on your service configuration.

</details>

### Security and support

<details>

<summary>Where can I review security and compliance information?</summary>

Use [Terms and Conditions](https://answeringservicecare.com/terms-and-conditions/), [Privacy Policy](https://answeringservicecare.com/privacy-policy/), and Customer resources for the main customer-facing references.

</details>

<details>

<summary>How do I get help?</summary>

Use your normal ASC support channel for account-specific help.

</details>

<details>

<summary>Where can I find billing and account resources?</summary>

Use Customer resources for billing, autopay, W-9, referrals, call forwarding, and testing links.

</details>

<details>

<summary>How do I test my setup?</summary>

Use [How to test your account](https://answeringservicecare.com/how-to-test-your-account/) and [Call forwarding instructions](https://answeringservicecare.com/call-forwarding-instructions/).

</details>

{% hint style="info" %}
If your question is not covered here, contact ASC through your normal support channel.
{% endhint %}


---

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