> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/useful-resources/integrations/qliqsoft.md).

# QliqSOFT

Learn how to set up QliqSOFT in ASC for secure messaging and Oncall Calendar. Configure WCTP credentials, recipients, phones, and delivery settings.

## How to set up QliqSOFT in ASC

QliqSOFT lets ASC send secure messages through QliqSOFT and use that delivery in on-call workflows.

Use it when your team needs secure delivery in an on-call workflow.

### Quick answer

To set up QliqSOFT in ASC, open **Integrations**, configure the QliqSOFT connection, add recipients, apply it to the right phones, then select **QliqSOFT** in **Oncall Calendar**.

### What this setup does

QliqSOFT setup in ASC has two parts:

1. configure the QliqSOFT integration
2. use that integration in **Oncall Calendar**

You must complete the integration setup first.

### Before you start

Before you start, confirm these basics:

* the account owner can sign in to ASC
* the account uses **Oncall Calendar**
* the required QliqSOFT credentials and recipient details are available

{% hint style="warning" %}
If QliqSOFT is disabled, contact your account manager or email <success@answeringservicecare.com> to request access.
{% endhint %}

If QliqSOFT is enabled, the client account owner can sign in and complete the setup.

### Step-by-step QliqSOFT setup in ASC

{% stepper %}
{% step %}

### Check the integration status

Open **Integrations**.

Find the **QliqSOFT** integration card.

If the card shows **Enabled**, you can start setup.

If the card shows **Configured**, open **View Settings** to review or update the current setup.

<figure><img src="https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/edSqAJZEfPxvVmKZs3Xd/QliqSOFT%20Integration%20User%20Portal.png" alt="QliqSOFT integration card in ASC" width="700"><figcaption><p>Check the QliqSOFT card status before setup. Use it to confirm whether QliqSOFT is enabled or already configured.</p></figcaption></figure>
{% endstep %}

{% step %}

### Configure the QliqSOFT connection

Select the **QliqSOFT** card to open the settings.

Enter the required connection details:

* **WCTP Server URL**
* **Security Code**
* **Sender ID**

Then add one or more recipients.

Each recipient uses the QliqSOFT user identifier your team wants ASC to message.

<figure><img src="https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/aVAJkfkQ2EQllU9OcTTy/QliqSOFT%20Calendar%20Contact.png" alt="QliqSOFT Messaging settings in ASC" width="1200"><figcaption><p>Enter the WCTP credentials, add recipients, and choose which phones can use the QliqSOFT integration.</p></figcaption></figure>
{% endstep %}

{% step %}

### Apply the integration

In **Apply to Phones**, select the phone numbers or resources that should use this integration.

Save the configuration when the setup is complete.
{% endstep %}

{% step %}

### Configure Oncall Calendar

After QliqSOFT is saved, open **Oncall Calendar**.

Add or edit the delivery method where you want secure delivery to occur.

Choose **QliqSOFT** in **Instructions**.

Then choose the correct name in **Recipient (QliqSOFT User)**.

<figure><img src="https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/cCs6hPOZgRcONvOKDzMF/QliqSOFT%20Integration%20Settings.png" alt="QliqSOFT recipient selection in Oncall Calendar" width="900"><figcaption><p>In Oncall Calendar, select **QliqSOFT** in **Instructions**, then choose the saved recipient.</p></figcaption></figure>
{% endstep %}

{% step %}

### Test the full workflow

Run a live test through the same on-call path the account will use.

Confirm the notification reaches the correct QliqSOFT recipient and that the schedule behaves as expected.
{% endstep %}
{% endstepper %}

### Settings reference

Use this section when you need to confirm a field without repeating the full setup.

#### Integration status

On the **Integrations** page, the QliqSOFT card can show:

* **Enabled**: available and ready to configure
* **Configured**: saved settings already exist
* **View Settings**: opens the current configuration

#### Required QliqSOFT fields

In the QliqSOFT settings page, complete these fields:

* **WCTP Server URL**
* **Security Code**
* **Sender ID**
* one or more **Recipients**
* the correct **Apply to Phones** selection

#### Oncall Calendar fields

When you configure the delivery step, use:

* **Instructions**: select **QliqSOFT**
* **Recipient (QliqSOFT User)**: select the saved recipient

If the recipient list is empty, confirm the integration was saved with at least one recipient.

### Validate before rollout

Test one real on-call path before broader use.

Confirm:

* the QliqSOFT configuration saves successfully
* the intended recipient appears in **Oncall Calendar**
* the notification reaches the correct QliqSOFT user
* the event or escalation path follows the expected schedule

{% hint style="warning" %}
Do not skip live validation. A saved configuration does not confirm working delivery.
{% endhint %}

### QliqSOFT FAQ

<details>

<summary>Why is QliqSOFT not available in my account?</summary>

QliqSOFT must be enabled for your account before you can configure it. If it is disabled, contact your account manager or email <success@answeringservicecare.com>.

</details>

<details>

<summary>Who should complete the initial setup?</summary>

The client account owner should sign in and complete the integration setup in **Integrations**.

</details>

<details>

<summary>Why does Oncall Calendar not show a QliqSOFT recipient?</summary>

The recipient list stays empty until you add recipients in **Integrations** and save the configuration.

</details>

<details>

<summary>Do I need to configure both Integrations and Oncall Calendar?</summary>

Yes. **Integrations** stores the QliqSOFT connection and recipients. **Oncall Calendar** decides when that setup is used.

</details>

### Related pages

* Integrations: Review how QliqSOFT fits into ASC integration workflows.
* Oncall calendar: Manage contacts, events, and escalation paths in the Admin Portal.
* Oncall calendar: Manage on-call schedules and delivery details in the User Portal.


---

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