> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/useful-resources/integrations/tigerconnect.md). # TigerConnect Configure TigerConnect delivery for Oncall Calendar and secure message workflows. TigerConnect can be used as a delivery target in ASC on-call workflows. Use it when a client needs secure group delivery as part of an escalation path. ### What this setup supports TigerConnect setup in ASC covers: * adding TigerConnect to the on-call calendar * storing authorization details in calendar settings * sending and resending messages to the group * handling failed deliveries and redelivery attempts ### Add TigerConnect to Oncall Calendar An admin or client can update the on-call calendar to include a TigerConnect group as a delivery target. Use this when a message step should deliver to a secure group instead of a standard phone or email contact. ### Authorization Store the TigerConnect basic authorization details in the calendar settings used by the account. This allows ASC to send messages to TigerConnect from the configured workflow. ### Message delivery When configured, ASC sends the message to the TigerConnect group using the message format defined for the account. ### Message redelivery Agents can resend a failed or missed message to the TigerConnect group when the workflow allows it. ### Failed messages Use failed delivery handling to review unsuccessful attempts and retry them as needed. ### Validate before rollout Before going live, confirm: * the account can access the correct TigerConnect group * the authorization details are valid * the on-call event routes to the expected destination * resend behavior works as expected --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://answeringservicecare.com/docs/useful-resources/integrations/tigerconnect.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.