Security & Compliance

Security, privacy, and compliance information for Answering Service Care.

ASC is a cloud-based platform built for answering services. This section brings together the core security, privacy, and trust information customers, prospects, and implementation teams usually need.

In this section

• Security Overview
• SOC 2 Type II
• HIPAA
• Data Retention & Deletion
• Reliability & SLA
• Sub-processors & Privacy
• Trust Center

What this covers

• platform security practices
• framework-specific compliance summaries
• privacy and data handling
• operational and administrative controls
• account security responsibilities for customers
• security and privacy contact points

Security at a glance

Platform protections

• access is limited to authorized personnel with a business need
• customer data is protected with encryption in transit and at rest
• passwords are hashed and cannot be decrypted
• user access and application activity are logged
• production access and deployment rights are restricted
• backup, monitoring, and recovery processes support operational resilience

Customer best practices

• enable MFA for admins and users
• deactivate users who no longer need access
• protect workstations with endpoint security tools
• keep operating systems and browsers current
• train staff on secure account use and internal security procedures

Use the Trust Center for control summaries, the Security Overview page for operational safeguards, and the Privacy Policy for personal information handling details.

Open Trust Center

Contact

• Security questions or issue reporting: [e-mail]
• Privacy questions or requests: [e-mail]