> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/useful-resources/useful-resources.md).

# Security & Compliance

Security, privacy, and compliance information for Answering Service Care.

ASC is a cloud-based platform built for answering services. This section brings together the core security, privacy, and trust information customers, prospects, and implementation teams usually need.

### In this section

* Security Overview
* SOC 2 Type II
* HIPAA
* Data Retention & Deletion
* Reliability & SLA
* Sub-processors & Privacy
* [Trust Center](https://trust.answeringservicecare.com/)

### What this covers

* platform security practices
* framework-specific compliance summaries
* privacy and data handling
* operational and administrative controls
* account security responsibilities for customers
* security and privacy contact points

### Security at a glance

{% columns %}
{% column %}

#### Platform protections

* access is limited to authorized personnel with a business need
* customer data is protected with encryption in transit and at rest
* passwords are hashed and cannot be decrypted
* user access and application activity are logged
* production access and deployment rights are restricted
* backup, monitoring, and recovery processes support operational resilience
  {% endcolumn %}

{% column %}

#### Customer best practices

* enable MFA for admins and users
* deactivate users who no longer need access
* protect workstations with endpoint security tools
* keep operating systems and browsers current
* train staff on secure account use and internal security procedures
  {% endcolumn %}
  {% endcolumns %}

{% hint style="info" %}
Use the Trust Center for control summaries, the Security Overview page for operational safeguards, and the Privacy Policy for personal information handling details.
{% endhint %}

<a href="https://trust.answeringservicecare.com/" class="button secondary" data-icon="shield-halved">Open Trust Center</a>

### Contact

* Security questions or issue reporting: <security@answeringservicecare.com>
* Privacy questions or requests: <privacy@answeringservicecare.com>


---

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