> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/useful-resources/useful-resources/data-retention-and-deletion.md).

# Data retention and deletion

What data Answering Service Care stores, how long it is retained, and how to export or delete it.

This page explains what ASC stores, how long it keeps it, and how you export or remove it.

### What ASC stores

* **Messages**: the records ASC creates when handling calls and interactions, including caller details, content, and related activity.
* **Call recordings**: the audio of recorded calls, where call recording is enabled.
* **Call detail records (CDRs)**: metadata about calls (numbers, timestamps, duration, and related fields).
* **Account and user data**: your account configuration, users, contacts, scripts, and Oncall calendars.

### Retention windows

| Data type                  | Retained for                                                                          |
| -------------------------- | ------------------------------------------------------------------------------------- |
| Messages                   | 180+ days, per the [privacy policy](https://answeringservicecare.com/privacy-policy/) |
| Call recording audio       | A limited retention window, where call recording is enabled                           |
| Call detail records (CDRs) | Retained for operational and record-keeping purposes                                  |
| Account and user data      | Retained while your account is active                                                 |

For the current retention schedule that applies to your plan, contact ASC through the Security & Compliance page.

### Exporting your data

You can retrieve your data through the ASC API and the Client Portal:

* **Messages**, **Call Recordings**, and **To Dos** are available via the [API](https://secure.answeringservicecare.com). See the API reference for endpoints, filters, and pagination.
* Message data can also be exported from the Client Portal.

### Requesting deletion

To request export or deletion of your data, contact ASC through your account manager or the Security & Compliance page. ASC will confirm what is in scope and the timeline for completion.

For data-handling questions, see Sub-processors and privacy or contact the team listed on the Security & Compliance page.


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