A Medical Answering Service Improves the Patient Experience

Whether your patients are calling because their child has a fever or their crown just fell out, it’s important that they connect with a real, live human who can address their concerns and assure them that a real, live person will be there to help.With a well-put-together medical answering service package, we can also triage your calls, based on information you provide, and send emergency calls to your on-call person, either by patching or through secure messaging. This way your callers don’t have to endure long waits in emergency rooms over issues that will wait until the morning, especially if all they really need is a little reassurance that they’re going to be fine.

Handling appointments may be one of the most time-consuming parts of a medical office worker’s day.Patients make those appointments, then they call to change them when they realize there’s a conflict, and maybe they change them again a few days later, or cancel completely before starting the whole process over the following week. With a dedicated appointment-setting queue, you don’t have to siphon vital minutes away from your in-office staff to handle these changes in the itinerary. Instead, your answering service team can simply update your calendar in real time as your patients’ schedules change.

There’s nothing more frustrating or confusing that telephone trees that go on forever. Instead of relying on a phone tree to direct all your traffic, a combination of phone trees and trained medical answering service operators can help get callers to their destinations faster, with less frustration. And that’s a recipe for incredibly happy patients, every single day.