Even though you’re a great doctor or part of a great medical team, you’re only human. That means you have to check out of work at some point. A doctor answering service can help you stay available for patients, even when you’re sleeping.
Your patients come to you in their time of need, but they’re terrible at keeping their emergencies to business hours. You can’t continue answering calls all day and night without burning out entirely, especially when most callers ask the same question again and again. A doctor answering service can help you sort out late night callers, as well as provide a wide range of telephone services during the business day.
Answering Service Care is the gate you need between you and your patients. Although you genuinely care about their problems and want to ensure they’re properly cared for, you simply can’t devote every waking hour—and then some—without taking care of your own time and resources, too.
As an industry leader for over four decades, we know what it takes to help your business better serve your customers and improve telephone answering support.
Covering your phone lines day and night, weekends and holidays.
Receive your messages securely and in compliance with HIPAA laws.
Never miss an appointment – or an opportunity for an appointment.
We make sure you never miss a call and your patients don’t miss you…
A few late night calls from patients can be unsettling, but often they’re simply overwhelming. When patients call without a true emergency, it interrupts your down time, making it harder to do your job well the next day. Instead of refusing emergency calls or screening them with your voicemail, you can have your doctor answering service triage callers.Common problems that can wait until morning can be logged and sent to you via SMS, more troubling or unique issues advised to go to the Emergency Room or forwarded to your phone, per your specifications. Regardless of severity, your patients have a friendly voice to help reassure them when they’re worried about medical issues.
Your office can get really busy sometimes, so much so that patients can’t get through to leave a simple message for you or your nurse. That’s where overflow calling comes in. When it’s enabled, callers will be seamlessly transferred to your answering service after a set number of rings, opening the lines of communication back up. All messages can be relayed to your office using HIPAA-friendly SMS or secure fax so there’s no added delay for the caller.
If you don’t already have a dedicated medical appointment setting queue, it’s definitely a luxury worth splurging on. When a caller simply wants to make, change or cancel an appointment, they can be transferred to a separate answering queue that does nothing else. As appointments are set or updated, your office calendar will be, too, keeping remote appointment setting in perfect harmony with your in-house tools.
From primary care doctors to specialists, Answering Service Care is here to take calls on your behalf and relay them the way works best for your practice. Our highly trained agents are familiar with many facets of the medical industry.
We are proud of the service we provide. No Long-Term commitment required.
Check your messages, pay your bill, schedule your on-call calendar online, 24/7.
We are here for you 365 days of the year, 24/7.
They represent my company in a professional manner to all of my customers. They follow up to make sure I have received the information. This helps to ensure customers do not slip through the cracks during a busy week. Best service I have added to my business to date. Thank You!!
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
We love being able to clock-off and know that our calls will be answered! we appreciate the time and effort saved by using this service! fair prices for an endless amount of growth, definitely worth it!
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in English and Spanish, gives me peace of mind. Additionally, when there have been mistakes or service issues, ASC has responded promptly!
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Answering Service Care representatives are very professional when answering our calls. It is the first and most important contact to the foundation. The ASC representative represents our foundation. It's important that a cancer patient receives care when calling CMC when trying to reach Cancer of Many Colors staff for assistance. Thanks Answering Service Care.
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