--- title: "Insights" description: "Insights Explore the topics that matter most to your business—and your customers. From guides to videos, infographics, case studies, and more," canonical: "https://answeringservicecare.com/insights/" last-updated: "2026-09-01" --- # Insights Explore the topics that matter most to your business—and your customers. From guides to videos, infographics, case studies, and more, Research & Data ### [Should This Call Be AI or Human? Americans Draw the Line](https://answeringservicecare.com/insights/should-this-call-be-ai-or-human/) 67% of Americans want to speak to a real person when a call carries real stakes, and 47% feel that strongly. Read alone, that number could look like an AI backlash. It isn’t that clear-cut. Our survey included 2,003 US consumers and 252 US business owners, with interesting (and surprising) results. It found that 36% of Americans are comfortable letting AI handle… ### All Insights #### [Should This Call Be AI or Human? Americans Draw the Line](https://answeringservicecare.com/insights/should-this-call-be-ai-or-human/) Should This Call Be AI or Human? Americans Draw the Line Americans Will Accept AI for the Small Stuff, But 67% Demand a ... [Read More →](https://answeringservicecare.com/insights/should-this-call-be-ai-or-human/) #### [How Long Will Customers Wait Before Hanging Up?](https://answeringservicecare.com/insights/customers-and-wait-times/) How Long Are Customers Willing to Wait? Expectations, Behavior, and the Hidden Cost of Silence Time doesn’t just t... [Read More →](https://answeringservicecare.com/insights/customers-and-wait-times/) #### [Why Customers Prefer Calling Businesses](https://answeringservicecare.com/insights/customers-prefer-calls/) Why Customers Prefer Calling Because Real Voices Still Matter As digital communication, such as email, chatbots, and ins... [Read More →](https://answeringservicecare.com/insights/customers-prefer-calls/) #### [SearchKings and the Power of ASC Live Answering](https://answeringservicecare.com/insights/searchkings-testimonial/) SearchKings and the Power of the Perfect Handoff with ASC Why live agents and speed to lead matter in high-stakes lead g... [Read More →](https://answeringservicecare.com/insights/searchkings-testimonial/) #### [How ASC Supports Maine Eye After Hours](https://answeringservicecare.com/insights/maine-eye-center-testimonial/) A Reliable Voice After Hours: How Answering Service Care Extends Maine Eye Center’s Availability Clear calls. Stea... [Read More →](https://answeringservicecare.com/insights/maine-eye-center-testimonial/) #### [Please Hold, America: The National Hold Music Report](https://answeringservicecare.com/insights/please-hold-america-the-national-hold-music-report/) Please Hold, America: The National Hold Music Report Americans spend almost 3 billion hours on hold every year, costing ... [Read More →](https://answeringservicecare.com/insights/please-hold-america-the-national-hold-music-report/) 1 [2](https://answeringservicecare.com/insights.md/page/2/) [3](https://answeringservicecare.com/insights.md/page/3/) [❯](https://answeringservicecare.com/insights.md/page/2/) ### A New Caller Experience is Just a Click Away [Get Started Today](https://answeringservicecare.com/industries/home-services/getting-started/)