Paterson New Jersey Answering Service

Towards the end of the 19th century, the city of Paterson, NJ played a dominant role in the silk industry here in the US. As a result, it was nicknamed “the Silk City” and as of 2007, it is now the 3rd largest city in the state of New Jersey. Paterson is located 12.5 miles north of Newark and just over 14 miles to the north and west of Manhattan, NY. The main commercial district is situated in the downtown area and at one time, it was considered as northern New Jersey’s shopping mecca.

However, over the past few decades, many of the businesses that drove the downtown district began relocating to the Paterson suburbs and into the shopping malls which created a bit of an economic downturn in the shopping district. Fortunately, in recent years, the city has begun reinvesting in and renovating the downtown shopping district in the hopes of reviving the areas economy. Part of these plans for the renovation included a commercial and entertainment center complete with office space.

It’s a known fact that small business owners who don’t go with the flow and pay attention to market trends have a greater risk of losing their businesses. One of the best ways that you can decrease that risk is by hiring a live New Jersey answering service in Paterson to help you with all your client or customer service needs. There are a number of benefits that you can realize when you employ a service such as Answering Service Care. We have been family owned and operated since 1974 and have been helping and servicing small businesses ever since.

Answering Service Care is a feature-rich company that can create a virtual office for you so that you have a cost-effective and highly efficient Paterson live answering service that will help you meet the needs of your clients or customers and improve your daily operations. Our service will also save you money because a live answering service in Paterson will cost you less than it would to hire a full-time employee to answer your phone. Best of all, we can customize your Paterson live answering service to facilitate your specific needs.

Any time you are searching for a Paterson answering service to help improve your sales and customer service levels, remember that the value of this type of company is based on the number of business services and solutions they offer. Here is a list of the services and other business solutions that you can benefit from when letting Answering Service Care work for you and your company:

  • 24/7/365 telephone coverage including holidays and weekends
  • dedicated or shared call center capabilities which will help you in the areas of customer service (e-mail, internet chat, or live), lead generation for your sales department, and other telemarketing applications that you may deem necessary
  • eCommerce solutions for your website including e-mail management, internet chat support, lead generation, and order processing
  • fax to e-mail applications that enable you to forward the document to the applicable department or so you can print them out yourself
  • fulfillment services that will meet your distribution, returns management, and warehousing concerns
  • interactive voice response (IVR) which enables your clients or customers to quickly and easily be directed to the applicable department where they will be assisted by live operators


If you would like more information about all of the Paterson live answering services and business solutions that we have to offer our clients, please contact us anytime at our toll-free number 800.430.6511.