Best Answering Service Johnstown Pennsylvania

Situated about an hour east of Pittsburgh is the city of Johnstown, a town of some 25,000 residents located in west central Pennsylvania. Johnstown is considered a regional center where the communication, culture, education, and medical industries are concerned. As with other communities, the health care industry is a significantly contributing factor to the city’s economic base. Major employers in the vicinity include the American Red Cross, Lockheed Martin, Metropolitan Life, and Pepsi Bottling Company.

There are a number of options to consider in the way of business solutions when you are searching for effective ways to expand and grow your business. One of these solutions is a live Pennsylvania answering service in Johnstown which can provide you and your business with certain services that address your specific operational needs. Here are some standard features that a Johnstown live answering service can provide you with such as:

  • 24/7/365 live customer support
  • Coverage after business hours including holidays, overflow, and weekends
  • Dedicated live receptionists available during regular business hours
  • Dispatching of emergency or disaster recovery services
  • Efficient and effective message delivery and receiving services
  • Live operators around the clock, not automated or voice-mail systems
  • Local and toll-free telephone numbers


However, these are the basic services that nearly every Johnstown answering service provides their clients with.
If you’ve gotten concerned about your daily business operations and whether or not your clients and/or customers needs are being addressed properly, Answering Service Care can assist you by providing all those services above as well as other business solutions.

Here are some business solutions we can implement in order to enhance your customer service levels while improving sales and profitability:

IVR (Interactive voice response) – this computerized system enables your clients or customers select the customer service option they are looking for from a voice menu that will then direct them to a live operator to assist them with their specific business needs

Fax to e-mail capabilities – you can receive all your business faxes directly to your company e-mail address, open the attachment, see the fax, and print the document quickly and easily eCommerce and retail solutions – a live answering service in Erie can enable you to solve your issues in this area by creating solutions to website business functions such as:

  • customized applications specific to your needs
  • e-mail management
  • internet Chat Support
  • internet Hosting
  • lead management
  • order processing
  • website development


Dispatching capabilities for disasters or emergencies – whether you are a medical professional or a service industry technician, your livelihood relies on how quickly you can meet the needs of your clients or customers