Introduction

Answering Service Care gives businesses 24/7 live answering, intake, support, and lead capture, with client tools for visibility and control.

Use the portal to review messages, manage users, update Oncall contacts, and keep service instructions current.

These docs are for ASC clients and account users.

They fit businesses that rely on ASC for third-party support, after-hours coverage, intake, and sales response.

ASC can answer your calls with live agents, an AI assistant, or a hybrid of both. See Answering modes for how each works, and Plans and pricing for the tiers.

ASC clients can use both the Client Portal and the ASC Mobile App.

The Client Portal supports account visibility, user management, reporting, billing, and day-to-day service updates.

The ASC Mobile App gives clients access to calls, SMS, voicemails, contacts, messages, reports, notifications, and account activity from one centralized experience. See ASC Mobile App for what you can do in it.

The ASC Client Portal helps you stay aligned with your answering service setup.

You can use it to:

Capture new client inquiries, screen urgent matters, and route messages to the right attorney or intake manager.

Separate emergencies from routine calls and escalate after-hours dispatch requests fast.

Maintain Oncall schedules, route urgent calls correctly, and review patient-related messages the next morning.

Capture new leads, tenant issues, and showing requests without missing after-hours opportunities.

Use these pages to move from sign-in and setup to day-to-day account management.

Most clients use the portal to review messages, manage users, maintain scripts, and update Oncall coverage.

Review new and acknowledged messages and track recent activity.

Confirm how ASC answers your calls, qualifies leads, and gathers caller details.

Keep schedules, contacts, and escalation coverage current.

Check usage, review invoices, export data, and manage API tokens where enabled.