> For the complete documentation index, see [llms.txt](https://answeringservicecare.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://answeringservicecare.com/docs/overview/introduction.md).

# Introduction

Answering Service Care gives businesses 24/7 live answering, intake, support, and lead capture, with client tools for visibility and control.

<a href="https://secure.answeringservicecare.com" class="button primary" data-icon="briefcase">Login</a> <a class="button secondary" data-icon="life-ring">View customer resources</a>

### Welcome to the ASC Client Portal

Use the portal to review messages, manage users, update Oncall contacts, and keep service instructions current.

These docs are for ASC clients and account users.

They fit businesses that rely on ASC for third-party support, after-hours coverage, intake, and sales response.

### How ASC answers

ASC can answer your calls with live agents, an AI assistant, or a hybrid of both. See Answering modes for how each works, and Plans and pricing for the tiers.

### Client portal and mobile app

ASC clients can use both the Client Portal and the ASC Mobile App.

The Client Portal supports account visibility, user management, reporting, billing, and day-to-day service updates.

The ASC Mobile App gives clients access to calls, SMS, voicemails, contacts, messages, reports, notifications, and account activity from one centralized experience. See ASC Mobile App for what you can do in it.

{% hint style="info" %}
What you see in the portal and mobile app depends on your service setup.
{% endhint %}

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h4><i class="fa-briefcase">:briefcase:</i></h4></td><td><strong>All industries</strong></td><td>Flexible answering coverage for businesses across industries.</td><td><a href="https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/5rtZrqSCwyl3Dvy5utL0/no-code.jpg">https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/5rtZrqSCwyl3Dvy5utL0/no-code.jpg</a></td></tr><tr><td><h4><i class="fa-clock">:clock:</i></h4></td><td><strong>24/7/365</strong></td><td>Run operations from anywhere without relying on legacy on-premise infrastructure.</td><td><a href="https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/KrSvSFehOEV0MGDC8j0H/hosted.jpg">https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/KrSvSFehOEV0MGDC8j0H/hosted.jpg</a></td></tr><tr><td><h4><i class="fa-comments">:comments:</i></h4></td><td><strong>Omnichannel</strong></td><td>Handle calls, SMS, live chat, and related digital work from one platform.</td><td><a href="https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/oEFf7yUKhj0CjDtGuruE/api-reference.jpg">https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/oEFf7yUKhj0CjDtGuruE/api-reference.jpg</a></td></tr><tr><td><h4><i class="fa-language">:language:</i></h4></td><td><strong>Multilingual</strong></td><td>Support callers in English, Spanish, French, and more.</td><td><a href="https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/ERIQFfWSQaF6pHleOoNQ/Reporting%20&#x26;%20Analytics%20Image.jpg">https://content.gitbook.com/content/4Hhj7GAvWHgdfaC9Z56e/blobs/ERIQFfWSQaF6pHleOoNQ/Reporting%20&#x26;%20Analytics%20Image.jpg</a></td></tr></tbody></table>

***

### What this helps your business do

The ASC Client Portal helps you stay aligned with your answering service setup.

You can use it to:

* review new and delivered messages in one place
* keep after-hours contacts and escalation paths current
* manage portal users and access levels
* review scripts, reports, billing, and integrations

<a class="button primary" data-icon="rocket-launch">Get started</a> <a class="button secondary" data-icon="briefcase">Open User Portal docs</a>

***

### Common business use cases

#### Law firms and legal intake teams

Capture new client inquiries, screen urgent matters, and route messages to the right attorney or intake manager.

#### Plumbers, HVAC, electricians, and field service teams

Separate emergencies from routine calls and escalate after-hours dispatch requests fast.

#### Medical, dental, and healthcare-adjacent offices

Maintain Oncall schedules, route urgent calls correctly, and review patient-related messages the next morning.

#### Real estate, property management, and sales-driven teams

Capture new leads, tenant issues, and showing requests without missing after-hours opportunities.

{% hint style="info" %}
ASC supports live, AI, and hybrid answering services. What you see in the portal depends on your service setup.
{% endhint %}

### What to expect in these docs

Use these pages to move from sign-in and setup to day-to-day account management.

Most clients use the portal to review messages, manage users, maintain scripts, and update Oncall coverage.

### Core customer areas

#### Messages

Review new and acknowledged messages and track recent activity.

#### Scripts and intake flow

Confirm how ASC answers your calls, qualifies leads, and gathers caller details.

#### On-call workflows

Keep schedules, contacts, and escalation coverage current.

#### Billing and reporting

Check usage, review invoices, export data, and manage API tokens where enabled.

***

### Start here next

* Quickstart: Get set up fast.
* User Portal: See the main portal areas.
* Messages: Review new and acknowledged messages.
* Scripts: Review how ASC handles your callers.
* Oncall calendar: Keep after-hours coverage accurate.
* Billing and payments: Review balances and submit payments.
* Customer resources: Access ASC setup, billing, and support links.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><h4><i class="fa-circle-question">:circle-question:</i></h4></td><td><strong>FAQs</strong></td><td>Find answers to common ASC service questions.</td><td><a href="https://answeringservicecare.com/why-asc/faq/" class="button secondary">View FAQ</a></td><td></td></tr><tr><td><h4><i class="fa-briefcase">:briefcase:</i></h4></td><td><strong>Login</strong></td><td>Sign in to the ASC Client Portal to review messages, manage users, and access account tools.</td><td><a href="https://secure.answeringservicecare.com" class="button secondary">Login</a></td><td></td></tr><tr><td><h4><i class="fa-file-invoice-dollar">:file-invoice-dollar:</i></h4></td><td><strong>Billing</strong></td><td>Review invoice, payment, and autopay resources.</td><td><a class="button secondary">View resources</a></td><td></td></tr></tbody></table>


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