4 Things You Didn’t Know an Answering Service Can Help With

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Don’t let the name fool you- an answering service can help your business with much more than just answering your phone calls 24/7. In fact, a good answering service can help with things that you may not have considered, from managing your book of appointments, to sending follow up emails after each call, to serving both Spanish- and English-speaking callers, as well as callers in the aftermath of a disaster.

Here are some of the ways that an answering service can help beyond just answering calls around the clock.

Manage and streamline your appointment booking in real-time with appointment scheduling

Hiring an answering service to handle your company’s appointment scheduling not only frees up you and your staff’s time, but it can also help reduce no-shows and double bookings.

Removing appointment scheduling from your list of responsibilities means no longer having to manage a busy and complicated book of appointments, and having more time to focus on growing your business.

Appointment scheduling also means saying goodbye to double-booking and missed appointments. Acuity, the appointment setting software we use, is a hosted application, meaning that your business and its customers can be on the same page, at the same time, in an error-free, always-accessible and highly streamlined environment.

Appointment scheduling is an efficient, customizable option that can be added as part of your answering services package, or as a standalone service.

Better serve Spanish-speaking callers with bilingual operators

There are currently 41 million native Spanish speakers living in the United States today, making Spanish the country’s second most spoken language. As this number continues to grow, it’s increasingly important that businesses have a bilingual person answering their phones.

A bilingual answering service allows businesses to properly serve both Spanish- and English-speaking callers at a fraction of the cost of hiring more full-time employees. Your customers will also appreciate receiving assistance and having all of their questions answered in their native language. 

Follow up phone conversations with email marketing

As soon as our answering service agents hang up the phone with your callers, an email is automatically generated and sent to the email address that was collected on the call. This follow-up method is one of the most effective ways to create a mutually beneficial marketing relationship with your company’s prospects, clients, customers and patients. We are proud to be one of the few national answering services offering an email marketing option at this time. 

Make sure your business is covered in the event of a disaster

Working with a live answering service ensures that your business has call coverage and support during an emergency, all while providing a sense of calmness and normalcy to your customers. If the unexpected happens, our highly trained Customer Care Specialists will step in to answer your calls, reassure callers and deliver your messages seamlessly, just like any other day.

Disaster planning should be a critical part of every business’ operational objectives. The way in which your company handles and responds to a catastrophe is a reflection of your commitment to serving your customers, as well as prospects, vendors and employees.

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