Privacy Policy

Answering Service Care, LLC (“ASC,” “we,” “us,” “our”) values privacy, and we want you (“user,” “you”) to have the information you need to make your own decisions about your privacy.

This Privacy Notice (“Notice”) describes how we collect, use, share and protect information about you, as well as the choices you may make about how we use this information.  It is governed by and part of our Terms of Use which you can access using this link to the Terms and Conditions.   We may provide additional notices about our privacy practices, each of which will be considered to form part of this Privacy Notice. This Privacy Notice includes information specific to residents of California, Virginia, Nevada, the European Union, and Canada.

Please note that the website, AnsweringServiceCare.com (referred to herein as the “site”), contains links to other sites. Unless otherwise stated, the collection and use of your Personal Information, as defined below, on other sites, not owned or controlled by ASC, even if linked to AnsweringServiceCare.com, are not governed by this Notice. Your use of a third-party website is governed by that site’s privacy notice and ASC has no control over those privacy practices. In addition, the ASC site is not intended for children under the age of 16, and ASC does not knowingly collect or use Personal Information from children under the age of 16.  If you are under 16 years old, you may not use the site.

Please also note that ASC complies with the California Consumer Privacy Act of 2018 (“CCPA”), data privacy laws enacted in the states of Nevada and Virginia, the European Union’s General Data Protection Regulations (“GDPR”) and Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”).

In addition, this Notice only applies to information that can be used to identify a specific individual (“Personal Information”) and which we collect through various channels, both online and offline, in the context of our sales and marketing activities and our service offerings (“Service Offerings”). This Notice also tells you how we verify the accuracy of your Personal Information and how you can request that we delete or update it. More specifically, and as used in this Privacy Notice, Personal Information means information that can, or is likely to identify a particular individual because it relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, to that particular individual consumer, including, among other things:

• Identifiers (e.g., name, address, telephone number, email address, username);
• Sensitive Personal Information (e.g., state identification number, financial information);
• Classification information (e.g., race, citizenship, marital status, medical condition, sex, sexual orientation, veteran or military status);
• Internet or other similar activity (e.g., geolocation, browsing history);
• Employment-related information (e.g., current or past employment); and
• Commercial information (e.g., products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies).

Personal Information does not include (i) publicly available information (ii) aggregate information, meaning data about a group or category of services or users from which individual identities and other Personal Information has been removed; or (iii) de-identified information that cannot be easily linked back to an individual or that does not identify any specific individual; (iv) information that does not identify a particular individual; or (v) any information for which you expressly waive the right to maintain the personal information as private.

By visiting the site, interacting with us online or at events, or downloading or using any of our Service Offerings, you consent to this Privacy Notice and the collection and use of information as described herein. If you do not agree with this Privacy Notice, do not access or use the site or our Service Offerings. We follow privacy laws and regulations that are applicable to our company and our services in the areas where we do business.

Please read the following to learn more about our privacy practices before providing us with any Personal Information. If you have questions about this Notice, please e-mail us at [email protected].

TYPES OF PERSONAL INFORMATION WE COLLECT

1. ASC Website

There are two ways in which we collect your Personal Information for uses related to our marketing activities.

Information You Provide

When you access, use and/or interact with us through any of the channels detailed below, or in connection with activities that require sign-in or subscription, we collect business information and Personal Information you voluntarily provide us. This includes but is not limited to:

• information about you in the context of your professional activities, such as your name, professional business address, professional email address, and professional telephone number;
• information about your company such as the name, size and location, as well as your role within the company; and
• your login credentials for the site.

Providing this information is completely voluntary. Though you will still have access, to the site without providing the requested Personal Information, you may not be able to use certain services or features that require such information to function.

Below is a list of the ways in which you may interact with us.  This list contains examples only and is not unlimited.

• accessing and use of our site;
• completion and submission of online (registration) forms (such as events, webinars, webinar recordings, asset downloads) as part of joint marketing activities with business partners;
• completion of lead sheets or other similar forms at events (either in paper format or electronically);
• providing us with your business card or badge in attendance at an ASC hosted event or visiting an ASC booth at a trade show, industry or association event;
• sales inquiries which you initiate (online chat, or dedicated online “contact-us” form);
• sales (cold or warm calls) and information you provide during phone calls with sales representatives;
• subscription to any of our marketing communications;
• completion of ASC questionnaires and surveys;
• participation in any ASC sweepstakes and contests; and
• other conversation data triggered by, or resulting from the above direct interactions (such as follow-up calls and emails, thank-you emails, confirmation emails and the like).

Information We Automatically Collect

We may use cookies and other technologies to collect information about you when you visit our site or use our website-based services. This may include information such as your IP address, device type, unique device identification numbers, browser-type, broad geographic location and other technical information. In some jurisdictions, including the states of California and Virginia, Nevada, countries in the European Economic Area (“EEA”), and Canada, this information may be considered Personal Information under applicable data protection laws. Further, other states and countries may implement new laws or regulations regarding your Personal Information.  Your rights to access and control your Personal Information in these jurisdictions is summarized below. 

Collecting this information enables us to better understand the visitors who come to our site, where they come from, and what content on our site is, or may be, of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our site and our Service Offerings to our visitors.

For more information about cookies and other technologies we may use to collect information about you, please see the separate Cookie Policy accessible by clicking this link. This Notice does not cover the use of cookies by any third-party sites, of which we do not have access or control.

Information Collected Through Third Party Sources

We also obtain Personal Information about you from third party sources as permitted by applicable law, such as:

• information collected by our marketing service providers on our behalf, which include a variety of marketing lead generation and content syndication service providers, marketing opt-out lists and/or professional event organizers;
• information shared with us by our business partners as part of their referral activities; and
• public databases or other data you may have made publicly available, such as social media posts on professional networks and social media platforms.

2. ASC Service Offerings

ASC facilitates the transfer of information for our customers in connection with our Service Offerings. All ASC customers have individual users and/or individual employees and/or customers.  ASC has no direct relationship with the individual users and/or individual employees of our customers. As a result, the type of information that is received and processed by ASC’s Service Offerings is at the sole discretion of our customers.  ASC customers may or will request, require or encourage their individual users and/or individual employees and/or customers information to provide ASC with the user, employee or customer (of the customers) Personal Information.  In all such cases, the individual users and/or individual employees and/or customers of ASC’s customer’s are voluntarily providing their Personal Information to ASC.  ASC will then use this Personal Information in providing our Service Offerings.

By way of example, ASC’s customers may create and/or add individual profiles within ASC’s Service Offerings.  In such cases, ASC’s customer will voluntarily provide that employees Personal Information to ASC and that Personal Information may be stored or maintained by ASC as part of the Service Offerings.  While ASC may store the employee’s personal information, the ASC customer have the control to access, modify or remove such Personal Information.  ASC will only utilize such Personal Information as permitted by this Notice.

Service Offerings that you use may allow you to store Personal Information owned by you or owned by your individual users, employees and/or customers.  These Service Offering may also allow you to set up an account and/or an individual profile.  While ASC may store with one or more of its Service Offerings Personal Information and other data that you and/or your individual users, employees and/or customers provide either directly to you or provide to ASC, all such Personal Information and data is owned by you or by your individual users, employees and/or customers.  ASC will not provide any of your or your individual users, employees and/or customers’ Personal Information or data to any third party absent a subpoena or court order requiring disclosure of same.  ASC may disclose your Personal Information or your individual users, employees and/or customers’ Personal Information pursuant to a subpoena, an order from a court of competent jurisdiction or formal request from a law enforcement or a governmental agency.

Like our website, ASC’s Service Offerings may also use cookies and other technologies and are subject to, and governed by, the Cookie Policy referenced above. Furthermore, your use of our Service Offerings may result in the collection of Personal Information such as your IP address, device type, unique device identification numbers, browser-type, broad geographic location and other technical information to allow functionality as defined and required by our customers. In some jurisdictions, including the states of California, Virginia and Nevada, countries in the EEA, and Canada this information may be considered Personal Information giving you certain rights to access and control that information as more fully described below.

Personal Information may also be collected by us if you participate in a phone call or online chat with a member of our technical support and/or sales teams.  We may record the call and/or otherwise preserve the communication. We engage in call recording and communication preservation for purposes of quality monitoring, troubleshooting, training, to improve our Service Offerings, and for other internal business purposes. You will be notified if your call is being recorded. By staying on the line after receiving the notification, you consent to the call recording. If you do not consent to call recording, you may end the call.

HOW WE USE PERSONAL INFORMATION & THE BASIS FOR PROCESSING

Unless otherwise provided, we will only use and share your Personal Information as described in this Notice. For Personal Information that you are asked to provide, the reasons why you are asked to provide it will be made clear to you at the time of request.

1. We Will Use and Process Personal Information:

• Where use of your information is necessary to perform our obligations under a contract with you (for example, to comply with: the terms of service of our website which you accept by browsing the site; and/or our contract to provide any of our Service Offerings to you;
• Where use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide security for our site, products, or applications; operate our business and provide our Service Offerings; ensure safe environments for our staff and other users; make and receive payments; comply with legal requirements and defend our legal rights; prevent fraud; and generally enhance and improve the Service Offerings;
• Where you have consented to our processing and/or use of your Personal Information for a particular purpose; and
• Where we are required or permitted to process or use your Personal Information under applicable EEA Member State law.

More generally, we only collect your Personal Information (i) when applicable, with your consent, (ii) in our role as a service provider, (iii) if we have a legitimate interest in doing so, or (iv) as authorized or required by law. The types of Personal Information we collect about you and the manner of collection depends on how you interact with us. However, we only collect Personal Information as in our view is reasonable and necessary for the above stated purposes.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us via [email protected].

2. Purposes of Processing

The processing of your Personal Information is based on the country’s and/or state’s law where you reside (as determined by your country and/or state selection at the time of registration) and your underlying preferences are stored and exchanged between ASC’s group entities as necessary to ensure compliance.

We use and process Personal Information for the following business purposes:

Customer Service & Marketing:  

• Based upon the information you provide us at the time of account registration or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your ASC account. We will communicate with you by email or telephone, in accordance with your preferences;
• To accommodate your special requirements: In connection with the registration for and providing access to an event, conference or seminar we may ask for information about your health for the purpose of identifying and being considerate of individuals with disabilities or special dietary requirements throughout the event. Any such use of information is based on your consent which shall be collected upon your registration to the event, conference or seminar.
• To provide you with requested marketing related products. Specifically, if you engage in marketing activities with us, we will use the Personal Information you provide us to allow you access to the requested marketing products, such as through a registration to an event or access to webinars, newsletters or other marketing assets. We may also engage with you through other channels such as chat-functionalities or other web appearances. We may also confirm your preferences via email or through our preference center and send you information about new products, events and services. For example, we may inform you, where permitted in accordance with applicable laws, about marketing products or services (including webinars, seminars, conferences or events) which are similar or relate to such products and services you have already engaged in with ASC.
• We use your Personal Information collected through marketing channels to (i) keep you up to date on the latest product announcements, product updates, unique offers, and other information regarding ASC products and services (including marketing-related information or newsletters) as well as events of ASC and partners’ offer and (ii) display relevant content on our channels and provide a personalized experience and implement the preferences you request.
• We will occasionally send you information on products, services, special promotions, contests, customer satisfaction surveys, events, and opportunities to interact with ASC. We will ask for your consent before sending these communications if your local laws require this. You can sign up to receive these emails and social media campaigns. You have the option to opt-out of these types of communications at any time. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see the “Your Choices” section below for more details on how to unsubscribe or opt out of these communications.

Service Improvement & Business Operations:

• We use the Personal Information we collect for various business operations such as: detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; maintaining your accounts; and debugging to identify and repair errors that impair the site and any of our Service Offerings;
• To operate and improve our marketing channels and services, to keep you up to date on such channels and services, and to follow-up on a referral or request your feedback. These activities may include inviting you to participate in questionnaires and surveys. If Personal Information is included in questionnaires and surveys, we may use such Personal Information for marketing research and to improve our products and services;
• Collection of Personal Information enables us to better understand the users who utilize our Service Offerings. We use this information for our internal analytics purposes and to improve the quality of our Service Offerings.
• Recording of calls and chats for quality improvement purposes: in case of telephone calls or chat sessions, we may record such calls (after informing you accordingly during that call and before the recording starts) or chat sessions to improve the quality of our services. For example,
  • when you have attended a webinar, seminar or event of ASC, we may contact you for feedback regarding the improvement of the relevant webinar, seminar, event, good or service.
• We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email, push notification, or an in application or web-based communication. Generally, you may not opt out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by emailing us. Please note that even if you unsubscribe from promotional email messages, we may still need to contact you with transactional information related to the products and services you have ordered or specifically requested via any of the channels.

3. How We Share Your Personal Information

ASC Service Providers: We rely on service providers to perform a variety of services on our behalf. In so doing, we may need to share your Personal Information with them. Please note that we only provide our service providers with the Personal Information they need to perform their services and we require that they protect this information and not use it for any other purpose. These service providers are also not permitted to use your Personal Information for their own promotional or business purposes.

Business Partners: We may share your business contact information with our trusted business partners with whom we have a strategic partnership, or our investors. We do not otherwise sell or rent information about you or your use of this site to other companies.

Third-Party Sponsors: Please also note that our sponsors, co-sponsors and/or exhibitors may directly request your information at their conference booths or presentations. You should review their privacy policies to learn how they use Personal Information.

Business Transactions: Your information may also be transferred to another company in connection with a corporate transaction, such as a divestiture, merger, acquisition, consolidation, or asset sale (or the negotiation thereof) of a substantial amount or all of the assets of ASC, or in the unlikely event of bankruptcy. We may assign or transfer your information as part of the transaction.

Affiliates. We disclose the information we collect from you to our affiliates or subsidiaries. If we do disclose your Personal Information to our affiliates or subsidiaries, their use and disclosure of your Personal Information will be subject to this Privacy Notice.

Legal Compliance: In addition, ASC may use or disclose any information available to it, if required to do so by law, or if necessary to conform with the requirements of the law or to comply with legal process served upon us, to protect or defend our legal rights, or to investigate, prevent, or take legal action regarding suspected fraud, threats to physical safety, or other illegal activity.

Aggregated and Deidentified Information. We reserve the right to share aggregated, anonymized, or deidentified information about any individuals with nonaffiliated entities for marketing, advertising, research or other purposes, without restriction.

4. International Data Transfers

ASC operates primarily in the United States and as a result, we, and/or our service providers that perform services on our behalf, may collect, process, and store your information in the United States and in other locations, including locations outside of the United States.  By using the services, you acknowledge this, and understand that you may provide information, including Personal Information to ASC employees, agents or representatives located in countries other than the U.S. Provided it is not otherwise prohibited by law, your Personal Information might be received in, transferred to, and processed in, countries other than the country in which you are resident.   By providing Personal Information to ASC or its employees, agents or representatives you consent to the above.  If your individual users, employees and/or customers provide Personal Information to ASC or its employees, agents or representatives each such individual also consents to the above.

If you or your individual users, employees and/or customers visit the site or use our Service Offerings from outside of the United States, Personal Information we collect about you or your individual users, employees and/or customers will be transferred to our servers in the United States and maintained there indefinitely. This may require the transfer of your Personal Information or the Personal Information of your individual users, employees and/or customers, out of your country of origin with laws governing data collection and use that may differ from or be more restrictive than U.S. law, or may result in governments, courts, law enforcement or regulatory agencies having access to or obtaining disclosure of your Personal Information or the Personal Information of your individual users, employees and/or customers pursuant to the laws of the applicable foreign jurisdiction. By allowing us to collect Personal Information about you and/or about your individual users, employees and/or customers, you and each of them consents to the transfer and processing of the Personal Information as described in this paragraph.

ASC shares data with other entities, such as Shooster Holdings Corporation, within the ASC group. We have steps to comply with all with European Union data protection laws requiring all groups of companies to protect Personal Information they process from the EEA, including appropriate safeguards to require that your Personal Information will remain protected in accordance with this Notice when we share your Personal Information with third parties (as detailed above under “Sharing Your Personal Information”). These safeguards include transferring your Personal Information to third parties who are located in a country which the European Commission has determined has data protection laws that are at least as protective as those in Europe in order to ensure that your Personal Information is subject to a level of data protection which applies in Europe. For more information about these safeguards, please contact us at [email protected].

Indemnification

You agree to indemnify, defend and hold harmless ASC, our affiliates and our licensors, as well as the respective officers, directors, affiliates, employees, representatives or agents of ours or any such entities, from and against all losses, expenses, damages and costs, including reasonable attorneys’ and experts’ fees, arising from or related any claims made related to your use of the site or the Service Offerings or the use of the site or the Service Offerings by any of your individual users, employees and/or customers unless ASC has failed to comply with this Notice.  These indemnity obligations will survive termination of your relationship with us or your cessation of use of the site or the Service Offerings and survive termination of your individual users, employees and/or customers use of the site or the Service Offerings. ASC reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. If asked to do so, you agree that you will not attempt to access the site or the Service Offerings. Your obligation of indemnification herein shall survive termination or expiration of this Notice.

CUSTOMER SERVICE AND RECOURSE

If you have concerns about this Notice, its implementation, or other related inquiries or concerns, please contact us at [email protected]. Any improper collection or misuse of information in violation of this Notice should be reported by e-mail to [email protected]. ASC takes seriously any reported violations, and will investigate such violations and correct any misinformation.

If you are a resident of the EEA, you have the right to complain to a relevant data protection authority about our collection and use of your Personal Information.  For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA and certain non-European countries (including the US and Canada) are available here.

CHANGES IN THIS NOTICE

We reserve the right to modify this Notice at any time, so please review it frequently. If we decide to change our Notice, we will post the changes to the Notice here and other places we deem appropriate.  We will obtain your consent to any material changes if required by applicable law.

CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION

ASC uses reasonable and appropriate technical and organizational measures to ensure the security of the Personal Information users provide to us. We have implemented commercially reasonable information security policies, rules and technical measures to protect the Personal Information we have under our control from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss.

Among other things, any employees, contractors and/or data processors who have access to, and are associated with, the processing of your Personal Information are obligated to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for us.

DATA RETENTION

We retain Personal Information we collect from you only where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it, or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

With regard to Personal Information processed as part of our Service Offerings, the ASC retention periods are as follows:

• Message/Activity Details – up to one hundred and eighty (180) days
• Call Recordings – up to thirty (30) days
• Telephony Records (CDRs) – up to three (3) years.

For the avoidance of any doubt, these timelines shall not apply once you have (1) objected to ASC’s use of your Personal Information in a situation where our use of your Personal Information is based on a legitimate interest; or (2) withdrawn your consent in a situation where our use of your Personal Information is based on your consent. In these cases, ASC will retain and use the Personal Information only for so long as is necessary to provide our services, comply with our legal obligations, resolve disputes, and/or enforce our agreements.

CONTACT US

In connection with our Service Offerings, the controller of your Personal Information is the customer providing the service to you. Otherwise, the controller of your personal information is ASC. Please note, however, that in light of our GDPR obligations, we have appointed a Data Protection Officer (DPO) who can be contacted using the contact details listed below.

CLIENT TO INSERT NAME AND CONTACT INFORMATION FOR DATA PROTECTION OFFICER

If you have questions specifically about this Notice, or to legal issues pertaining to the practices of the site or your use of the site, please contact us using the following details:

E-mail Address: [email protected]

Mailing Address: 541 S State Road 7, Suite 7, Margate FL 33068