Trusted by 4,000+ Organizations
24/7 Call Answering Service That Keeps Your Business Connected
Live US agents, bilingual support, so every caller reaches a real person, every time
Every call can lead to a new customer, scheduled appointment, or urgent request. Answering Service Care gives your business dependable coverage without adding another full-time position.
Our professional answering service can support your team during business hours, after hours, or around the clock. Live agents handle calls using a process built around your business. They collect the right details and complete approved tasks. Messages and leads are then routed to the appropriate person. This answering telephone service keeps your team responsive without constant phone interruptions.
See How Live Answering Supports Different Calls
Every business receives different types of calls. ASC builds call handling around your priorities, so agents know what to collect and what should happen next.
| Industry | The call comes in | The agent acts | Your team receives | ||
|---|---|---|---|---|---|
| Medical Offices | A patient calls after hours about an urgent concern. | Collects approved details and follows the practice’s escalation process. | A secure message or immediate transfer to the designated contact. | ||
| Law Firms | A prospective client calls about a possible case. | Records contact information and completes the firm’s intake questions. | A qualified inquiry with the details needed for follow-up. | ||
| Home Services | A homeowner reports an emergency repair. | Confirms the location, service needed, and urgency. | A dispatch-ready message or transfer to the on-call technician. | ||
| Real Estate | A prospective buyer or tenant calls about a listing. | Collects contact details, property interest, and preferred showing time. | A complete inquiry is sent to the appropriate agent or leasing team. |
Benefits of a Professional Answering Service
A call answering service keeps your business available when employees are busy, unavailable, or off the clock. Coverage can support lunch breaks and unexpected spikes in calls. Our answering service can also cover evenings, weekends, holidays, and temporary closures.
Live agents give callers an immediate response. They can take messages, capture leads, schedule appointments, or transfer priority calls. Each caller receives a clear next step instead of waiting for a return call.
You remain in control of the experience. Choose when calls are forwarded and what information agents collect. You can also determine how each call type should be handled.
Bilingual live answering is available for English- and Spanish-speaking callers. This helps your business provide consistent service to a wider customer base.
How Our Call Answering Service Works
Forward Your
Calls
Keep your current business number. Forward every call or only unanswered calls. Coverage can also begin during selected hours.
Live Agents Handle Each Call
Agents use your preferred greeting and custom call flow. They ask approved questions and complete the appropriate next step.
Your Team Receives the Details
Messages and lead information can be sent by text, email, secure messaging, or the ASC mobile app. Urgent calls can be transferred or escalated immediately.
We integrate seamlessly with the tools you already use
Our telephone answering service can connect with scheduling platforms, CRMs, help desks, and other tools your team already uses.
Why Businesses Choose Live Answering Over Voicemail
Voicemail records a message. Live answering helps the caller move forward.
A live agent can ask questions and confirm important details during the call. New leads stay engaged. Urgent requests receive faster attention. Routine calls create less work for your staff.
An answering telephone service can also support an in-house receptionist. Calls can roll over to ASC when the front desk is busy, closed, or unable to answer.
Live answering gives your business flexible support without changing how your team works. Use it as your primary phone coverage or as backup when staff are busy, unavailable, or off the clock. Callers receive a timely response, while your team gets the details needed to follow up.
| Consideration | Live answering service | Voicemail | In-house receptionist |
|---|---|---|---|
| Caller experience | Callers speak with a real person. | Callers leave a recorded message. | Callers receive live help during staffed hours. |
| Availability | Business hours, overflow, after hours, or 24/7. | Records messages at any time. | Limited to the receptionist’s schedule. |
| Call handling | Messages, transfers, lead capture, and scheduling. | Message recording only. | Front-desk and administrative support. |
| Response process | Details are delivered during or after the call. | Staff must review and return the message. | Requests are handled or routed when staff are available. |
| Call volume | Coverage can adjust as call volume changes. | Accepts messages but provides no live assistance. | Capacity depends on available staff. |
| Staffing needs | No additional in-house employee required. | No live staff required. | Requires hiring, training, and schedule coverage. |
| Best suited for | Flexible coverage and immediate caller support. | Basic message collection. | Businesses needing on-site reception. |
How Much Does a Call Answering Service Cost?
Plans start at $40 per month with no long-term contracts. Pricing depends on your expected call volume and the services you select.
Live Answering Service
PAY MONTHLY MONTHLY
PAY UPFRONT ANNUAL
Save up to 10% on all annual plans.
Starter Plan
$40/ Month
0 Minutes
Billed Monthly
$1.75 Per Add'l Min
Whats Included
Small Business Plan
$179/ Month
100 Minutes
Billed Monthly
$1.70 Per Add'l Min
Whats Included
Pro Plan
$329/ Month
250 Minutes
Billed Monthly
$1.60 Per Add'l Min
Whats Included
Enterprise Plan
$639/ Month
500 Minutes
Billed Monthly
$1.35 Per Add'l Min
Whats Included
The Starter Plan gives businesses flexible 24/7 call coverage with no included-minute commitment. It includes essential features such as call transfers, custom greetings, secure messaging, notifications, and access to the ASC portal and mobile app.
The Small Business Plan includes 100 monthly minutes and added support for growing call volumes. Businesses also receive a Follow Me number, live chat availability, and assistance from a dedicated account manager.
The Pro Plan offers 250 monthly minutes at a lower additional-minute rate, making it a strong fit for businesses with consistent call activity. It includes all Small Business features, plus complimentary call recording and dedicated account support.
The Enterprise Plan provides 500 monthly minutes and the lowest additional-minute rate across all tiers. It also includes complimentary appointment setting and one integration, helping higher-volume businesses create a connected and efficient caller experience.
Choose a plan based on your call volume and coverage needs. View pricing plans to compare options and find the right fit for your business.
Features That Help Businesses Stay Available 24/7
24/7 Coverage
Provide live support during the day, after hours, on weekends, and during holidays.
Multilingual Support
Serve over 40 languages with trained multilingual live and AI agents.
Appointment Scheduling
Book appointments through your existing scheduling process.
Lead Capture
Collect contact details and qualifying information from new prospects.
Secure Messaging
Deliver sensitive call details through secure communication tools.
Instant Notifications
Receive messages through text, email, the ASC portal, or the mobile app.
What Businesses Use Call Answering Services?
Select Your Industries to Learn More
Answering services help businesses across industries stay responsive, efficiently manage calls, and provide reliable customer support. Common industries include:
Medical
Medical offices need reliable phone coverage for routine questions, appointment requests, urgent concerns, and after-hours calls. ASC provides 24/7 HIPAA-compliant answering services, including secure messaging, appointment scheduling, call routing, and customized escalation procedures. Our agents communicate with patients professionally and follow the practice-specific instructions.
Medical specialties we support include:
- Primary care offices
- Dental practices
- Behavioral health providers
- Home healthcare agencies
- Hospice and palliative care
- Specialists and outpatient clinics
- Telehealth providers
- Medical transportation services
Home Services
Home service professionals often work in the field, where answering every incoming call can be difficult. ASC helps contractors capture new service requests, route urgent calls, schedule appointments, and provide after-hours or overflow coverage. Bilingual answering is also available to help businesses communicate with a wider range of customers.
Home service businesses we support include:
- Landscaping companies
- Cleaning services
- Construction companies
- Electricians
- Plumbers
- HVAC contractors
- Roofing companies
- Pest control providers
- Restoration services
Legal
Attorneys and legal staff need to stay accessible without allowing incoming calls to interrupt meetings, court appearances, or casework. ASC can answer calls, collect intake information, schedule consultations, take messages, and transfer urgent matters, all in accordance with your firm’s instructions. Each call flow can be customized to support confidentiality and the firm’s established procedures.
Legal practices we support include:
- Personal injury law
- Criminal defense
- Bankruptcy law
- Family law
- Real estate law
- Employment law
- Social Security disability law
- Corporate law
- Elder law
- Construction law
Real Estate
Real estate professionals balance property visits, showings, tenant needs, maintenance requests, and new client inquiries. ASC helps organize these communications by answering calls, collecting caller information, scheduling appointments, and routing time-sensitive issues. Our U.S.-based agents are available 24/7 and follow workflows created for each real estate business.
Real estate specialties we support include:
- Residential real estate agencies
- Commercial real estate firms
- Property management companies
- Homeowners associations
- Apartment communities
- Vacation rental managers
- Real estate investors
- Leasing offices
Finance
Financial professionals need dependable call handling without adding unnecessary pressure to their internal teams. ASC can answer client inquiries, schedule appointments, route calls, take detailed messages, and provide coverage during busy periods or outside regular office hours. Customized scripts help agents follow each organization’s communication and escalation requirements.
Financial specialties we support include:
- Certified public accountants
- Financial advisors
- Banking and lending institutions
- Tax professionals
- Private equity firms
- Wealth management companies
- Bookkeeping services
- Mortgage professionals
Insurance
Insurance professionals regularly manage policy questions, claims, renewals, and urgent client concerns. ASC helps agencies stay responsive by taking messages, collecting caller information, routing calls, and escalating time-sensitive issues. Coverage can support business hours, overflow periods, evenings, weekends, and emergencies.
Insurance specialties we support include:
- Independent insurance agencies
- Property and casualty insurance
- Life insurance
- Health insurance
- Auto insurance
- Commercial insurance
- Claims services
- Employee benefits providers
Consulting
Consultants need to remain responsive during meetings, client engagements, and project work. ASC can answer routine inquiries, collect new lead information, schedule consultations, route calls, and deliver urgent messages. Coverage can be customized for small boutique firms, independent consultants, and larger advisory organizations.
Consulting specialties we support include:
- Technology consulting
- Software development
- Private investigation
- Security consulting
- Management consulting
- Business consulting
- Scientific consulting
- Human resources consulting
- Marketing consulting
Franchises
Franchise businesses need consistent call handling across locations while still supporting each team’s local needs. ASC can answer calls, route inquiries, schedule appointments, collect lead information, and follow approved scripts for every location. Centralized reporting and customized workflows help franchise brands maintain reliable service as they grow.
Franchise businesses we support include:
- Restaurant franchises
- Home service franchises
- Health and wellness franchises
- Cleaning franchises
- Real estate franchises
- Automotive service franchises
- Senior care franchises
- Fitness franchises
- Professional service franchises
Beauty and Wellness
Beauty and wellness professionals may be unable to answer calls while working directly with clients. ASC can manage appointment requests, cancellation notices, service questions, messages, and overflow calls throughout the day. After-hours coverage also helps businesses remain available when their front desk is closed.
Beauty and wellness businesses we support include:
- Hair salons
- Barber shops
- Day spas
- Medical spas
- Massage therapy practices
- Nail salons
- Wellness clinics
- Skin care studios
- Beauty and cosmetics brands
Education
Schools and educational organizations receive calls from students, families, staff members, transportation providers, and community partners. ASC can help direct callers, answer routine questions, take messages, and route urgent concerns to the appropriate department. Customized call flows help reduce confusion and support consistent communication during busy periods.
Educational organizations we support include:
- School transportation providers
- Primary and secondary schools
- Trade and vocational schools
- Colleges and universities
- Tutoring companies
- Online education providers
- Continuing education programs
- Educational support services
Funeral Homes
Funeral homes must remain available when families need immediate guidance, including nights, weekends, and holidays. ASC provides compassionate call handling, collects essential information, delivers messages, and routes urgent calls in accordance with the funeral home’s procedures. Agents follow customized scripts designed to support callers with patience, discretion, and care.
Funeral service organizations we support include:
- Independent funeral homes
- Multi-location funeral providers
- Cremation services
- Cemeteries and memorial parks
- Mortuary services
- Preplanning providers
- Funeral transportation services
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Never Miss Another Business Call
Give every caller a professional response while protecting your team’s time. ASC can build a coverage plan around your hours, call volume, and workflow.