Interactive Voice Response (IVR)

Effortless and Secure Payment Processing with our Interactive Voice Response (IVR) Solution

Secure and Convenient Payment Processing for Your Business

We are pleased to introduce our Payment IVR solution allowing clients the ability to accept payments over the phone 24/7. As a leading live answering service since 1974, the Answering Service Care team is dedicated to developing solutions that help our clients succeed. We pay close attention to what our clients need, and we continually work to develop innovative and effective solutions. In this article, we will cover the following to explain how a Payment IVR works and help you decide if this is a feature that could benefit your business.

Frequently Asked Questions (FAQ's)

Answering Service Care’s Payment IVR solution allows businesses to integrate directly with any Stripe,, and Fiserv. It’s simple, entirely PCI compliant, and we accept all major credit cards including Amex, Visa, Mastercard, and Discover.

Here’s how it works:

  1. You simply provide a phone number to your clients.
  2. Your clients call the number, answer a few questions, and enter their credit card information.
  3. The payment is securely processed and sent directly to your account. 
  4. Yes, it’s really that simple!

Without requiring a live agent to be involved in the payment process, a Payment IVR offers the following benefits:

  • Take payments 24/7. Whether it’s noon or midnight, a Payment IVR enables your customers to make payments any time of the day, from any location. They simply need their account number, client ID, and a credit card!
  • Save money on the labor required to collect payments. There is no need to pay an in-house receptionist or live agent just to collect payments from your customers.
  • Reduce liability from highly sensitive data. Our secure, compliant infrastructure protects customers’ personal information and your brand reputation.
  • Integrate directly with your current payment gateway. Answering Service Care ensures that there is a seamless integration between the Payment IVR and any databases, CRMs, or payment gateways.
  • Make everyone’s life easier. We understand that you, your staff, and your customers are busy and want to get things done. By automating common processes like taking payments, you can improve customer satisfaction while increasing productivity.

Businesses from all industries can benefit from our Payment IVR solution. Over-the-phone payments are popular amongst all types of consumers. If your business requires a deposit before a service is performed, your callers can be forwarded to an extension to conveniently make their payment.

While some tasks require the assistance of a live agent, most customers prefer to perform simple tasks (like making a payment) on their own. The easier it is for your customers to use a self-service voice solution to make a payment, the happier they’ll be with your business.

Here are some of the reasons why your customers will love a Payment IVR:

  • Make payments from anywhere, at whatever time is most convenient for them 24/7.
  • Avoid having to speak with an agent to perform a simple task.
  • Avoid any human errors.
  • No longer must wait until the next business day to make their payments.

The True Value Of An Answering Service

As you can already tell, there is significant value in partnering with a professional telephone answering service. Think of it as an extension of your business. Here are a few of the main standouts.

Time. Money. Reputation.

As one of the top telephone answering service providers in the industry, we are committed to saving you time, increasing your bottom line, and streamlining your operations. We work together with you and your team to support your business growth and your customer service in the most effective way possible.

Your Virtual Team.

Our professional virtual receptionists will greet your callers promptly and with a smile every time. They are so well trained your callers will think phones are being handled by your own on-site personnel. They know answers to commonly asked questions, can set up appointments, route urgent calls, and relay messages in real-time.

U.S. Based, 24/7.

Answering Service Care is a family-owned business that’s been around since 1974. Our live operators are available days, nights, weekends, and holidays answering calls with efficiency, professionalism, and compassion. Allow us to become a valuable member of your team, we promise you it’ll be worth it!

We Care

That’s right. We take our name seriously. We care. We aren’t just family-run: we’re a family. And we treat you and your callers like family too.

Your success is our success, and we never forget that. No matter what business you are in, our business is all about you. Experience the Answering Service Care difference firsthand.

Maximize Efficiency and Customer Satisfaction - Start Benefiting From Our Payment IVR!