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Why Your Law Firm Needs an Answering Service

Most law firms know that running a good practice takes much more than talented legal professionals. Operations, client attraction and retention—even customer service—all play vital roles in maintaining the business. But when it comes to these key roles, the challenge with law firms specifically can be summed up with two words: “billable hours.” This, among other reasons, is exactly why a legal answering service can be invaluable for a law office. Providers like Answering Service Care offload key operational tasks for businesses, many of which specialize in specific industries. Legal answering services, for example, consist of agents who know the ins and outs of legal practice; they are able to competently field calls, answer questions about cases, and more—all of which takes pressure off a law firm’s staff and lets them focus more on their caseload. 

Much of the administrative and outreach work, while important, does not generate revenue—and worse, takes away time that staff can generate revenue. What’s more, it’s challenging to retain a phone answering assistant that is also knowledgeable in the nuances of law. Oftentimes, this means law offices either have to sacrifice quality customer service or have the attorneys answer the phones themselves, further dividing their already-scant attention.

It’s clear that answering services can support businesses at a high level. The key, though, is finding a quality service provider who delivers. Read on to learn about answering services, including what they do, why it helps law practices in particular, and what you should expect for answering service pricing.

What Does an Answering Service Do?

An answering service provides a variety of critical functions for a business. The most commonly thought-of service is picking up phone calls, but answering services can also perform outreach, marketing, live troubleshooting, and various other customer service roles a business might require. Answering services exist to support key customer-facing roles for a business; this way, the company can focus on providing its customers with the highest quality products and services. The agents also act as an extension of the business they’re answering for, meaning that when they pick up the phone for a law firm, they answer as if they’re in that law firm’s office—not as if they’re a third-party provider.

Answering the call is only step one. After that, it is about taking care of the client and making sure their needs are addressed. For instance, a client might call with an emergency request and need to speak to an attorney immediately. On the other hand, they might be calling to schedule an appointment for later in the week. call the number below.

Along with making sure customers are taken care of, an answering service for lawyers means they don’t have to worry about answering the phone every time it rings. The best legal answering service will make sure that no call or message slips through the cracks. There is no question that interruptions hurt productivity. By implementing an answering service for your law office, you can keep your attorneys focused.

Additionally, don’t think that an answering service for your law office means you and your team will have new protocols to learn. On the contrary, our attorney phone answering service caters to your workflow, not the other way around. In this way, you can think of us as an extension of your office.

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Answering Service Care is highly experienced in offering a live 24/7 answering service for attorneys, law firms, solo practices, and lawyers throughout the country.

Many types of businesses stand to benefit greatly from answering services. Companies in specialized industries—like the ones mentioned below—are especially likely to need answering services. Oftentimes, business owners & staff in these businesses have to handle more complex, nuanced customer service tasks, such as a client’s legal case or a patient’s medical file. Without a dedicated answering service, staff are forced to either handle customer service roles in addition to their full-time roles, or rely on a staff receptionist—a role with a high turnover rate that also usually requires training on industry specifics.

Keeping a dedicated, well-trained receptionist on the payroll is challenging and requires a lot of resources. In most cases, it’s best to outsource these services to a third party that only focuses on these roles. By doing this, companies can have both a great customer-facing experience and a great product.

We provide professional and friendly support. With the cost of marketing for personal injury cases at an all-time high, we take each call very seriously for personal injury law firms. We understand just how important a dependable company like Answering Service Care can be.

As your vendor partner, we answer your phones fast, 24/7, including holidays, weekends, inclement weather, and other untimely disasters. It doesn’t matter whether your calls are in English or Spanish because we provide a bilingual service. We can also handle your legal intake, integrate with your CRM such as Clio or Practice Panther, and transfer calls to you as required. You will have peace of mind knowing that we have your back, making the whole process much simpler and easier to manage.

Since 1974, Answering Service Care has been providing quality answering services for law firms. We are here when you need to have an experienced team of live answering agents for attorneys to back you up. When we speak to your callers, we make them comfortable that they called the correct number.

Since arrests occur at any time, we are standing by with 24/7, bilingual operators. We are ready to serve your criminal defense legal practice with Call Recording, Spam Blocker, Mobile App on the iOS and Google Play Stores, and many other features. Wake up to new opportunities every morning!

Compassion and understanding come to mind when we speak to a potential client who is going through a rough time. Your callers want to talk to a live person who will assure them that help is on the way. Since 1974, Answering Service Care has been helping bankruptcy attorneys.

No need to worry if you are not available, in court, or working with another client. If a caller can’t reach you, they may hang up the phone and call another attorney. Your caller will feel glad that they called the right lawyer with the comfort and empathy your callers will receive. With Answering Service Care, we’ve got you covered.

Trying to be helpful and thoughtful comes to mind when dealing with complex issues like divorce, alimony, and other family matters where children are involved, like child support and adoption. Since 1974, our answering service for lawyers has been answering calls for family lawyers 24/7.

As our name implies, We Care.

We’ll take the message and be sensitive to your callers. Not only can calls be recorded, but we can transfer callers to you as needed, just like the receptionist in your office. Consider us your important answering needs for all client calls!

You’re dealing with closings, meeting with clients, real estate disputes, and are always on the run. With the current state of the real estate market, you probably are busier than ever. Our 24/7 answering service for lawyers and message-taking will keep you updated on every caller so that you can focus on your work.

With a bilingual answering service, we can handle both English and Spanish-speaking callers. We answer your phones fast 24/7/365 with care, compassion, efficiency, and professionalism. In addition, our bilingual receptionists work around the clock.

When we answer the phone, we make sure to qualify your leads so that you have an idea of which cases you’ll be able to tackle.

New client callers rarely leave voicemails. According to studies, when offered voicemail, they hang up about 72-80% of the time. Capture every caller with a live 24-hour legal answering service with over 40 years of experience answering telephones for lawyers.

When a disheartened victim of civil rights violations calls your practice, the last thing that they want to hear is a voicemail. But, that caller wants to feel heard, and we ensure that they know that you are there for them in their time of need.

Answering Service Care handles delicate subject matters, such as criminal law, with discretion. We understand that your work requires great detail. With Answering Service Care handling your calls 24/7, you will add hours to your day to attend to other important matters. You can count on our answering service for attorneys to be there every step of the way.

Maintaining a good relationship with your clients is critical for Elder Law attorneys. With estate planning, long-term care planning, Medicaid, Veterans’ Benefits, and retirement planning, elder law callers need a bit more understanding, empathy, and caring when they call about their issues. After all, seniors and the disabled could have a tough time with mobility, agility, and stamina.

Having a live voice that is compassionate, empathetic, and professional will make your callers more comfortable. That’s why Answering Service Care’s 24 hour legal answering service can be the right vendor to help an elder law attorney.

Traffic lawyers typically receive many calls. Therefore, we can screen your calls and confirm that your leads are qualified opportunities.

Construction lawyers deal with many complicated issues every day, including litigation, disputes, surety claims, lien foreclosure, and delay claims. It’s difficult to stop your focus to handle essential phone calls.

That’s where we come in. Since 1974, we have provided answering services for law firms. We provide our answering services 24/7 nationwide.

Answering Services

What’s the Point of an Answering Service?

An answering service offloads vital customer service roles of a business to a third party that specializes in said roles. When a company works with an answering service:

  • Their staff don’t have to spend time fielding customer enquiries and calls, leaving them more time to focus on the business. A law firm, for instance, can free up their attorneys for caseloads.
  • A company will have a group of agents and operators who are specifically dedicated to quality customer service, outreach, and client acquisition—all of which are critical to business success.
  • Organizations can more easily create a consistent, reliable experience for their customers—one where the phone is always answered, along with questions, concerns, and any other requests.
  • The business will no longer need to hire and train receptionists on the nuances of their business and industry, saving time and money spent on training, onboarding and salaries for receptionists.

Let’s refer back to law firms as an example. Attorneys have a complex, demanding role that requires them to stay on top of a complex client base and caseload—which means a complex set of problems, questions, and concerns will come from their clients. And if an attorney’s firm wants them to focus on their caseload, that firm must provide a consistent, quality customer experience on behalf of their legal staff so they can focus on their primary role. Additionally, marketing outreach and client attraction is crucial for every law practice—no matter how big or small—and answering services can fill that need. And because legal answering services specialize in law, they’ll be able to perform these competently.

Is There an AI That Can Answer Phone Calls?

Yes, but a better question would be “do you want an AI answering your phone calls?” If you said “yes,” here are some customer survey statistics that may change your mind on having an AI answering service:

  • 90% of people prefer to get help from a human rather than an AI or chatbot.
  • 61% said that human customer service better understands their needs than AI.
  • The Net Promoter Score® (NPS) for businesses with human customer service is 72 points higher.

The data is clear: while AI can provide some benefits, even the best AI answering service does not compare to quality customer service from a person. And for businesses with demanding jobs—such as law firms—it’s imperative that they maintain high-quality service, as well as customer outreach. Additionally, if a business exists in a highly specialized industry, clients calling the company will most likely have questions or concerns that an AI would have a very hard time answering, if it could at all.

As of 2023, real people are still the best choice for providing those needs—which is why an answering service run by human agents will almost always be better than AI for a business’s success.

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Answering Services for Law Offices

Now that we’ve talked about some of the basics for answering services, let’s cover how they can benefit law practices specifically. Firms have the complex challenge of delivering high-touch, customer-facing services to a wide variety of clients simultaneously. They also have to balance critical customer service components with accomplishing billable tasks. As a result, here are some of the issues they face:

  • High Volume of Inbound Calls | Law practices, no matter how big or small, deal with a high amount of calls. While this is typically a good thing for a business, attorneys and legal staff are constantly in and out of the office, which means they may not be able to answer the phone. And ironically, the better business is and the busier they are, the more calls they are likely to receive.
  • Consistency in Customer Service | The ever-shifting nature of a job in law makes it challenging to deliver a uniform, quality customer experience. Because attorneys are constantly on the go, if a customer calls the office more than once they may have a different person answering the phone every time. While this is not inherently bad, it can create a feeling of uncertainty for the customer over time—something that can add up quickly with the already-stressful situation of a legal case.
  • Balancing Profit with Performance | As we’ve discussed before, not everything that has to happen in a law practice is billable. Legal professionals, then, are forced to mitigate keeping the lights on and keeping the business running as best as it could. Marketing and customer acquisition, for example, are both very important, but challenging to do when they don’t help keep the lights on—and other, more pressing tasks do.

These are just a few of the challenges that come with running a law firm. Of course, many businesses struggle with the same issues, but law practices have the added difficulty of doing demanding jobs, ever-changing availability due to caseload, and needing to deliver tailored attention to each client. And as we’ve mentioned prior, keeping a dedicated receptionist on staff is a challenge in its own right.

How A Law Firm Answering Service Is Good for Your Customers

Here is where an answering service comes in the clutch: they provide the stability, consistency, and structure to a law firm’s operations—all while doing the same for their clients’ experience. Legal answering services are staffed with trained agents that not only know how to communicate with customers, but can respond competently to “How do you answer the phone for a law firm, specifically?” This is the key differentiator: operators who know the legal field and can speak intelligently to the clientele of a law firm, with an emphasis on discretion, confidentiality, and high-quality service.

Some of the things providers like us at Answering Service Care do for law firms include:

  • Live 24/7 answering service, so no call goes unanswered by a real person
  • A staff of agents and operators who will adapt to businesses, acting as an extension of the office
  • Appointment scheduling and rescheduling for clients
  • Emergency call transferring for clients to link them directly with their attorneys
  • Customer acquisition, outbound calling, and similar marketing efforts

If your goal is to provide private, professional, reliable services for your customers and potential clients, you need a professional 24-hour legal answering service that understands how you operate and what your callers need. Answering Service Care has provided professional call services to businesses since 1974.

We have the experience and features you want at affordable rates. Don’t leave your clients frustrated with full answering machines, endless busy signals, or anger over automated systems. Get live telephone answering services for your law office with Answering Service Care.

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How Much Does an Answering Service Cost?

The cost will vary depending on the business’s needs, but in almost all cases, the cost will be significantly cheaper than hiring and training a receptionist—and much more profitable for the business. Take Answering Service Care, for example: our Pro Plan costs $289 per month (at the time this was published) and includes 250 minutes, plus a wide range of services such as, but not limited to:

  • 24/7 Coverage
  • Call Transfers
  • SMS & Email Relays
  • Bilingual Operators
  • Spam Blocker
  • Call Recording
  • Web & Mobile App
  • Dedicated Account Manager

Compare this amount to the average monthly salary of a receptionist, which ranges from around $2,000—$2,900 according to Zip Recruiter. Mind you, that is just the cost of paying a receptionist and does not include the time and money for training, hiring, and re-hiring if turnover occurs. Also keep in mind that our Pro Plan is the second most-expensive option; our Starter plan is even less—at just $35/month (at the time of publication).

When it comes to a quality legal answering service, the cost doesn’t come close to the benefit. Imagine spending just a few hundred dollars monthly to gain thousands through client leads and customer retention, not to mention greatly improved customer service—which you can’t really put a price on.

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How To Find the Best Legal Answering Service?

While answering services are a great help to law firms, keep in mind that not all answering services are created equal. The best answering service for your firm is going to not only answer your calls, but improve your business as a whole—all while fitting into your established processes. Before signing a contract with an answering service, it is important to ask for the following information:

Answering Service Provider Evaluation Checklist

Do you offer 24/7 answering services?

Does your service work with law firms regularly?

If so, what types of law firms have you worked with?

Can your agents competently work for a law office?

Are they trained in legal terminology?
Do they know how to deal with clients?
Will they handle calls with confidentiality?
Are your agents bilingual?

What’s your balance between technology and human touch?

Do real people or AI answer your phones?
Do you offer modern features (i.e. call transfer, mobile app)?

What’s your refund policy?

If you want an answering service that checks all those boxes (and more), look no further than Answering Service Care. We understand how important your time is. Our legal answering service team is prepared to take and route all of your incoming calls so that you can better focus on running your ever-growing legal practice. We have live answering for lawyers, specifically for personal injury lawyers or criminal lawyers. Our attorney clients think of our professional answering service operators as an extension of their office.

Our highly-trained legal receptionist team is part of an award-winning legal answering service that has been pleasing and supporting clients since 1974. Like you and your internal team, our answering service representatives treat every caller with professionalism, courtesy, empathy, and care. Our team, powered by the Smiling Faces That Care, will ask the right questions and provide you with all of the information necessary to turn callers with questions into opportunities and new clients.

We offer 24/7 coverage with a staff of well-trained, multilingual agents that are specialized for legal services—and know the importance of confidentiality. In addition to our agents, we also provide a suite of digital features to enhance your operations, all while adapting to your office’s unique workflow. And if you’re not satisfied with our services, we offer a 21-day money-back guarantee. (But we seriously doubt that’ll happen.)

Attorney/client calls are private and should be handled with respect for all parties involved, and we understand that. We take it seriously, and want to make sure that both your attorneys and your clients feel comfortable.

Answering Service care provides the best answering service for a small business law firm, enterprise corporate law firm, and everything in between. If you’d like to learn how we can bring your law practice to the next level, check out our Starter Plan and try it for yourself.

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