Does your business rely on setting and keeping appointments? If so, you’re in good company.
Dozens of industries and professionals rely on appointments with customers, including these:
- Consultants
- Dentists
- Electricians
- Financial Advisors
- Independent Contractors
- Plumbers
- Physical Therapists
- (And more!)
Appointments are important. When a new call comes in, you need to get an appointment on the books as soon as possible so you can gain or keep that business. This can be difficult when you and your team are busy completing, checking on or confirming existing appointments. However, with a live answering service acting as your 24/7 receptionist, you can make sure that your company has every opportunity to book new appointments.
Setting Appointments Can Be Convenient for Everyone
When it comes to setting appointments, an answering service can help in a number of different ways. Most appointment-based businesses know that calls don’t always come in during business hours. This is even more likely when your business deals in emergency situations – like plumbing problems or electrical issues.
Answering service receptionists can be on call 24/7 so that your customers can call in when it’s convenient (or urgent) for them. Your virtual receptionist will be dedicated to setting appointments for you, and not trying to handle multiple other office tasks at the same time. This means they can take the time to find the most convenient and timely appointment slot for your customer, which improves your level of customer service and their impression of how you do business. This satisfaction can increase the likelihood that the appointment will keep, and improve your bottom line in the long run.
Supplemental or Full-Time Call Answering Service?
If you have an in-house receptionist already, appointment-scheduling services from an answering service can be a valuable supplement. Your virtual receptionist offer coverage during busy times and after hours. This can ensure that all possible appointments are being set.
Alternatively, you can also use an answering service for full-time coverage of your phone and appointment needs. This frees up your time and the time of your staff to focus on current appointments.
What Else Can an Answering Service Do?
If you opt for a full-time call answering service for your appointment setting needs, your phone agents can offer additional help with customer service. For example, a virtual receptionist can be provided with a script for basic frequently asked questions that he or she can use when customers need support. In addition, they can properly route calls to remote team members and keep them aware of changes in their appointment schedule.
Answering services and appointment scheduling go hand-in-hand. Increase your chances of booking more appointments with the right virtual receptionist service from Answering Service Care. Put our experience to work for your business today.
