Confused About Call Answering Services? Here’s What You Need to Know!

When partnering with a call answering service for the first time, you must educate yourself on several things in order to choose the right one. Below we will answer and discuss the following questions to help simplify the process for you:

  • What does a call answering service do?
  • How does answering service pricing work?
  • What kinds of businesses use answering services?
  • What should I consider before working with an answering service?

What does a call answering service do?

Like the name suggests, call answering services answer incoming phone calls on behalf of businesses. Once a caller is on the line, the live agents speak with them to schedule appointments, answer general questions, qualify leads, transfer them to the appropriate extension, take messages, and more.

In addition to helping customers over the phone, the live agents of an answering service can communicate via text message and monitor your business’ email accounts for important alerts and messages. Our team is available 24/7/365, so whether you need backup during regular business hours, on nights and weekends, or just during the busy holiday season, we’ve got you covered!

How does answering service pricing work?

No two businesses have the same exact needs. Therefore, when it comes to answering service pricing, we don’t believe in a one-size-fits-all option. We understand that every business is unique, and our team will work with you to identify the features that you’ll benefit from most. This way, you’re only paying for the features that you need, and none of the ones that you don’t.

For example, some businesses need backup as their phones ring off the hook from 9-5, while others receive calls at all hours of the night. Our legal clients need an answering service that excels at qualifying leads, while our medical clients need HIPAA-compliant answering services. If your customer base consists mainly of millennials, they would be pleased to discover that your business can communicate with them via text message. Tired of receiving tons of spam calls every day? Our Spam Blocker feature can filter out automated robocalls before they are even answered.

The point is that our list of features is long, but what might be valuable to your business may not be to another. Fortunately, with our custom pricing options, you’ll only pay for the features that will help grow your business.

What kinds of businesses use answering services?

From sole proprietors to large corporations, many types of businesses partner with call answering services to increase productivity and improve customer service. Some of the businesses that partner with Answering Service Care include (but are not limited to):

  • Medical practices
  • Legal firms
  • Deathcare businesses
  • Realtors and property managers
  • Finance and accounting businesses
  • Insurance agencies and claims adjusters
  • Schools and universities
  • Service contractors including HVAC technicians, electricians, plumbers, and more

What should I consider before working with an answering service?

When searching for the best call answering service for your business, we recommend starting with the features. Identify which features your business can benefit most from and find an answering service that can deliver all these things. Some of the popular features used by many types of businesses include 24/7 call answering, call transfers, appointment scheduling, lead capture, spam call filtering, and bilingual live agents.

After the features, consider the experience and reputation of the answering services you’re looking at. As a leading call answering service since 1974, Answering Service Care is proud to have over 100 positive online reviews written by happy customers. We were also recently honored with the exclusive 2022 Award of Excellence by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery.

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