So, tell me, What’s In A Name?
Does it matter if your receptionist at the telephone answering service says your name correctly? It sure matters to me. My name is “Shooster” not Shooter, Shot-ster, or Shoo-sir. From a business perspective, the branding of your company name, I believe you would agree, is one of your most important assets. It’s even fair to say that when you say a person’s name incorrectly you dishonor that person.
And there you have it.
It’s About Honoring One’s Name, and Honoring The Person.
Businesses cannot, let me repeat that, CANNOT afford to be dishonored by telephone answering services that do not pay particular and distinct care to the way their personnel responds to incoming calls. As a side note, if your company is branding a product, the philosophy applies even to product names. We at AnsweringServiceCare.com are tasked with a tough job, and we want to do a superior job for you! We want to exceed your expectations. We are tasked with providing virtual telephone receptionists answering phones for hundreds of companies with live operators. To maintain exceptional value for our clients we must always pronounce your name correctly! Anything less than perfect will leave doubt, regarding your company’s competency, in the mind of your customers. Below are two options we offer for answering your phone. Only option one will assure that your company is answered correctly 100% of the time.Option 1
To maintain your image we recommend answering your phone with a pre-announcement just before the live operator enters the call. Pre-announcements are highly recommended because they offer these benefits:- The call is answered by the computer identifying your company by name – correctly every time.
- Immediately following the announcement, a live agent takes over and begins to create an atmosphere of friendliness, while retaining their professional conduct.
- The live operator is no longer tasked with answering your valued company by the company name, but rather his or her own name to make the caller feel at ease. This would create a comfortable atmosphere for each and every caller.
- Also, since the system answered the call, your caller will not hear the phone over-ring, in-fact the phone will not ring at all. The pre-recorded greeting will answer on the first ring.
- As an added bonus, if your callers would recognize your voice we could record your greeting in your voice so that each caller hears it before speaking with one of your virtual telephone receptionists.