The people you know aren’t going anywhere
"The team you're used to working with is coming along. They know your account, they know your workflows, and they'll be right here throughout."
Michael Shooster, CEO
Client Announcement · Effective September 1, 2026
Berkshire Receptionists is Joining Answering Service Care
Same owners, same team, same portal with more behind it
BR and ASC have been sister companies under the same ownership for years. Bringing them formally together doesn’t change who answers your calls or how you log in.
A Letter From Our CEO
First and foremost, thank you for your trust and partnership.
It has meant so much to us. For many years we’ve been honored to serve you and to be part of your business journey.
Today we’re sharing some important news: Berkshire Receptionists has officially merged with Answering Service Care. ASC is a family-owned leader in our industry with more than 50 years of experience serving over 4,000 businesses nationwide.
If that sounds like a bigger change than it is, here’s the plain version: the two companies have been sister companies for years, under the same ownership, sharing much of the same staff and a portal built on the same foundation. Bringing them formally together doesn’t change who owns your service, who answers your calls, or how you log in.
What it does mean is that everything ASC has built, a larger team, a broader service menu, deeper integrations and stronger security is now available to you. None of it is required, and none of it is switched on without you asking.
Michael Shooster
CEO, Answering Service Care
Nothing Is Required of You
What Stays Exactly the Same
Your service continues without interruption. Here’s the short list of what does not change on September 1:
One thing that does change: where your invoice comes from
Invoices now come from Answering Service Care and payments go to ASC. Your rate is unchanged, and if your billing dates shift onto our standard schedule you’ll get a separate notice with the exact dates in advance.
Nothing Is Required of You
What Gets Better Over Time
Everything ASC has built is now open to you. None of it is required, and nothing is switched on without you asking.
Upgraded Portal & App
Messages, on-call calendars and account changes from anywhere, anytime.
Live, AI & Hybrid Answering
80+ languages, with seamless escalation to a real person on every call.
7,000+ Integrations
Messages pushed straight into the CRM, EHR or help desk you already run.
HIPAA & SOC 2
Security and compliance posture published publicly, audited annually.
Plus more ways to answer
First-call resolution, appointment scheduling, lead intake, warm transfers, live chat, two-way SMS and email monitoring.
Let’s Start the Conversation
If you have any questions, please don’t hesitate to reach out, we’re here for you every step of the way.
Call us, email us, or ask the person you already talk to.
Welcome to the ASC family.